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Hello
I have a [problem with surface pro at pwer on it shows -surface- then black screen shows up I can not do anythin more is any way to reset to original set up?
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Rep: 475
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Hi Ivan, I've had that same issue with my Surface Pro RT tablet. Plug the tablet in, and let it charge, then hold down the power button for an extended period, it should bring you to a blue screen. (For once we want this color ;)
If a hard reset doesn't do the trick, then you must do a usb restore.
When you set up this tablet, it forces you create a MS account. Log into that, and you will see all the information about this tablet, your recovery key, ect.
Download the recovery onto a usb drive, the website is very easy to navigate and this will not be difficult to locate, then try to turn on the tablet. If all goes according to plan, it will boot from that USB stick. Now, depending on why exactly your tablet is acting up (shutdown during an update, or just an 8.1 crash..) you may loose everything that is on it. Hopefully you can keep your information, but I would rather have a working tablet, than a paperweight.
Good luck! and believe it or not, the MS website is very helpful with this, as long as you know your logins, or at least what email you signed up with.
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Hi,
While I was searching for an answer the screen turned on by itself after, approximately, 10 minutes?!
One other solution is to press and hold “Windows” button and then press the “P” three times.
I will give it another try with waiting tactics once more, just in case ;)
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I also got this Microsoft Surface Pro Black Screen problem and I was able to fix it by following the instructions in this video: https://www.youtube.com/watch?v=Tw6zSHBl...
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What if I don't have another computer to use flash drive into all I got besides my surface is a Amazon fire tablet
I had the same problem on my Surface Pro 6. I then fixed it by removing the screen and disconnecting the battery and connecting it again. It worked, but sadly I managed to rip the digitalizer cable. But I’m happy that it works.
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