When I power it on it freezes and displays only a question mark

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MacBook Pro 13"

Informations et tutoriels de réparation MacBook Pro 13 pouces.

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3D man @dangerousdan

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Publié: 5 avr. 2017

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When I power it on it freezes and displays only a question mark

When I power it on it freezes and displays only a question mark (a flashing question mark) Can anyone please help me with this, I tried starting in safe mode but no help

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3 commentaires:

What year model is this computer? There are some issues with some of the Hard Drive Cables which could also be your problem here.

5 avr. 2017 par Daniel Mason

See if you can read off the systems serial number on the bottom cover and plug it into here: EveryMac - Lookup. Then paste the systems URL here for us to see.

5 avr. 2017 par Dan

Thanks Dan I didn't even think about them possibly not knowing what year model they bought. Thats not sarcasm either.

5 avr. 2017 par Daniel Mason

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What year model is this computer? There are some issues with some of the Hard Drive Cables which could also be your problem here. — Daniel Mason
See if you can read off the systems serial number on the bottom cover and plug it into here: EveryMac - Lookup. Then paste the systems URL here for us to see. — Dan
Thanks Dan I didn't even think about them possibly not knowing what year model they bought. Thats not sarcasm either. — Daniel Mason