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How to fix an Xbox 360 S Stuck DVD Tray

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  1. How to fix an Xbox 360 S Stuck DVD Tray, Top Panel: étape 1, image 1 de 1
    • In the following steps, you will remove the top vent, secured to the top panel by the thirteen clips shown.

    • Take care when removing the fan vent not to break any of the plastic clips.

  2. How to fix an Xbox 360 S Stuck DVD Tray: étape 2, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 2, image 2 de 2
    • Orient the console so that the words "XBOX 360" on the sides are right-side up, and the faceplate is facing to the left.

    • Insert a metal spudger between the top vent and the top bezel near the rear of the Xbox.

    • Rotate the spudger away from the console, prying the edge of the fan vent up until the two plastic clips come free.

    • Be sure to rotate the spudger far enough so that the plastic clips clear the silver rim of the top bezel.

  3. How to fix an Xbox 360 S Stuck DVD Tray: étape 3, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 3, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 3, image 3 de 3
    • Insert a metal spudger between the fan vent and top bezel along the left side of the console.

    • In the same manner described above, begin prying the left side of the top vent away from the top bezel.

    • Continue prying along the left side of the device, freeing all the clips on that side.

  4. How to fix an Xbox 360 S Stuck DVD Tray: étape 4, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 4, image 2 de 2
    • Lift the fan vent up from the freed left side to disengage the clips along the right side.

    • Remove the entire fan vent.

  5. How to fix an Xbox 360 S Stuck DVD Tray: étape 5, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 5, image 2 de 2
    • In the following steps, you will be releasing the six clips highlighted in red.

    • Each clip can be undone by inserting a metal spudger underneath the bottom edge of the clip. Once underneath the bottom edge, simply prying away from the console will free the clip.

  6. How to fix an Xbox 360 S Stuck DVD Tray: étape 6, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 6, image 2 de 2
    • Orient the console so that the left case is facing toward you and the faceplate is facing toward the right.

    • Insert a metal spudger through the front-most slit on the left edge of the top bezel and between the bottom edge of the clip and the left case, as described above.

    • Simultaneously rotate the spudger away from the console and pull up on the top bezel to free the clip.

    • You will hear a "pop" signifying that the clip cleared its catch.

  7. How to fix an Xbox 360 S Stuck DVD Tray: étape 7, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 7, image 2 de 2
    • Using the same method described above, free the two remaining clips along the left edge of the top bezel.

  8. How to fix an Xbox 360 S Stuck DVD Tray: étape 8, image 1 de 1
    • Grab the entire top panel with your hands, lift up the entire left edge high enough to rest the separated clips on top of the left case.

    • You may have to go back with a spudger and undo any clips that have re-attached.

    • The top panel will not come free of the console yet.

  9. How to fix an Xbox 360 S Stuck DVD Tray: étape 9, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 9, image 2 de 2
    • Rotate the console so that the rear of the Xbox 360 S is facing to the right, and the right case is facing you.

    • Insert a metal spudger through the rear-most slit on the right edge of the top bezel and between the bottom edge of the clip and the right case.

    • While lifting up on the top bezel with your fingers, rotate the spudger away from the console to free the clip.

  10. How to fix an Xbox 360 S Stuck DVD Tray: étape 10, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 10, image 2 de 2
    • In the same manner as described in the previous steps, release the middle and front clips along the right edge of the top panel.

  11. How to fix an Xbox 360 S Stuck DVD Tray: étape 11, image 1 de 1
    • Lift the top panel off the device.

    • You may have to go back with a spudger and undo any clips that have re-attached to the console.

  12. How to fix an Xbox 360 S Stuck DVD Tray, Hard Drive: étape 12, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray, Hard Drive: étape 12, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray, Hard Drive: étape 12, image 3 de 3
    • Orient the Xbox 360 S so that the bottom of the console is facing toward you.

    • Push the latch holding down the hard drive cover to the left.

    • Pull the hard drive cover away from the console.

  13. How to fix an Xbox 360 S Stuck DVD Tray: étape 13, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 13, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 13, image 3 de 3
    • Firmly grasp the fabric tab labeled with the size of the hard drive (e.g. "250 GB") attached to the hard drive.

    • Pull the hard drive straight out of the console.

    • The fabric tab is attached to a catch further inside the hard drive housing. It will take some force to pull the hard drive out.

  14. How to fix an Xbox 360 S Stuck DVD Tray, Bottom Panel: étape 14, image 1 de 1
    • In the following steps, you will remove the bottom vent.

    • It is attached to the bottom panel by the seven clips shown.

  15. How to fix an Xbox 360 S Stuck DVD Tray: étape 15, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 15, image 2 de 2
    • Orient the Xbox 360 S so that the hard drive port is facing up and the faceplate is facing to the left.

    • Insert a metal spudger between the black bottom vent and the silver rim of the bottom bezel, in the rear right corner of the vent.

    • Rotate the spudger away from the console, prying the vent up from the bottom bezel.

    • Be sure to rotate the spudger far enough so that the clips on the vent are lifted past the silver rim of the bottom bezel.

  16. How to fix an Xbox 360 S Stuck DVD Tray: étape 16, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 16, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 16, image 3 de 3
    • In the same manner as described above, pry the two remaining clips on the bottom right edge.

    • All of the clips along both the right and front edge should now be free. If other clips have come undone as well, that is fine.

  17. How to fix an Xbox 360 S Stuck DVD Tray: étape 17, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 17, image 2 de 2
    • Remove the bottom vent by lifting it away from the bottom bezel.

  18. How to fix an Xbox 360 S Stuck DVD Tray: étape 18, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 18, image 2 de 2
    • In the following steps, you will remove the bottom bezel, which is attached to the rest of the console by the six clips shown.

    • The clips shown in red can be detached by inserting a metal spudger underneath the bottom edge of the clip. Once underneath the bottom edge, simply prying away from the console will free the clip.

  19. How to fix an Xbox 360 S Stuck DVD Tray: étape 19, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 19, image 2 de 2
    • Insert a metal spudger through the slit near the rear left corner of the bottom bezel.

    • Rotate the spudger away from the device while lifting the rear bezel up with the other hand.

    • You may hear a "pop" signifying the clip has cleared its catch.

  20. How to fix an Xbox 360 S Stuck DVD Tray: étape 20, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 20, image 2 de 2
    • Insert a metal spudger through the left middle slit of the bottom bezel, and between the bottom edge of the clip and the left case.

    • Simultaneously pull the bottom bezel up and rotate the spudger away from the console to free the clip.

    • In a similar fashion, free the clip at the front of the bottom bezel's left edge.

    • The entire left side of the bottom bezel should now be free.

  21. How to fix an Xbox 360 S Stuck DVD Tray: étape 21, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 21, image 2 de 2
    • Turn the console around so that the faceplate is facing to the right and the right case is facing toward you.

    • Insert the spudger into the rear-most slit on the right edge of the bottom bezel, and wedge it behind the clip by pushing the spudger down while pushing the tip of the spudger against the right case.

    • Simultaneously release the clip and pull the bottom bezel up.

    • This clip is especially hard to remove. Some force will be required to insert the spudger correctly.

  22. How to fix an Xbox 360 S Stuck DVD Tray: étape 22, image 1 de 1
    • This clip does not have a slit in the bezel to guide you. You can locate the clip by looking under the bezel near the hard drive slot.

    • Insert a spudger between the silver rim and bottom bezel directly above the clip shown.

    • Release the clip while pulling up on the bottom bezel.

  23. How to fix an Xbox 360 S Stuck DVD Tray: étape 23, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 23, image 2 de 2
    • This clip is smaller than the others and should not be removed from above like the others.

    • Lift the left edge of the bottom bezel up enough to gain clearance.

    • Insert a metal spudger behind the left edge of the last clip, and push the clip away from the right case.

  24. How to fix an Xbox 360 S Stuck DVD Tray, Left Case: étape 24, image 1 de 1
    • Opening your Xbox 360 any further will require breaking or removing the warranty sticker on the outer case. Your Microsoft warranty for any components not directly attached to the logic board will likely be voided by removing this seal.

  25. How to fix an Xbox 360 S Stuck DVD Tray: étape 25, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 25, image 2 de 2
    • Orient the console right-side up, with the faceplate facing toward you.

    • Locate the two clips connecting the right and left case along the top edge of the console, behind the Wi-Fi card.

    • While pushing the left and right case away from each other with one hand, pry the clips away from the case with a metal spudger.

  26. How to fix an Xbox 360 S Stuck DVD Tray: étape 26, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 26, image 2 de 2
    • Continue to hold the two cases apart to prevent the clips reattaching.

    • Insert a spudger between the right and left cases to hold them separate while you work elsewhere.

  27. How to fix an Xbox 360 S Stuck DVD Tray: étape 27, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 27, image 2 de 2
    • Flip the Xbox over so the faceplate is facing left, and the left case is facing toward you.

    • While pushing the left and right cases apart with one hand, free one clip located beside the hard drive slot.

  28. How to fix an Xbox 360 S Stuck DVD Tray: étape 28, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 28, image 2 de 2
    • Continue to hold the cases apart to prevent the clips from reattaching.

    • Place another spudger between the left and right cases directly below the clip.

  29. How to fix an Xbox 360 S Stuck DVD Tray: étape 29, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 29, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 29, image 3 de 3
    • Insert the flat edge of a metal spudger between the left and right cases where the warranty sticker used to be.

    • Pry the left case upwards to form a gap between the two cases, and slide the spudger in toward the left case.

    • Rotate the spudger upward to release the last clip.

    • The spudgers holding the top and bottom clips apart may be removed.

  30. How to fix an Xbox 360 S Stuck DVD Tray: étape 30, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 30, image 2 de 2
    • Release one clip in the front left corner of the top edge securing the left case to the faceplate.

  31. How to fix an Xbox 360 S Stuck DVD Tray: étape 31, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 31, image 2 de 2
    • Flip the console over so the bottom is facing upward.

    • Release one clip in the front left corner of the bottom edge securing the left case to the faceplate.

    • Rotate the left case away from the device to release the last two inner clips.

    • Remove the left case.

  32. How to fix an Xbox 360 S Stuck DVD Tray, Faceplate: étape 32, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray, Faceplate: étape 32, image 2 de 2
    • Orient the console right-side-up, with the faceplate facing forward.

    • Release the clip near the front right corner of the top edge securing the right case to the faceplate.

  33. How to fix an Xbox 360 S Stuck DVD Tray: étape 33, image 1 de 1
    • Turn the console over, so that the bottom is facing upward, and the faceplate is facing forward.

    • Release the clip in the bottom right corner of the top edge securing the right case to the front case.

  34. How to fix an Xbox 360 S Stuck DVD Tray: étape 34, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray: étape 34, image 2 de 2
    • Lift the left edge of the faceplate upward to release the last two clips securing the faceplate to the right case.

    • Detach the faceplate from the rest of the device.

    • The faceplate is still attached to the console by a thin ribbon cable. Do not attempt to completely remove the faceplate yet.

  35. How to fix an Xbox 360 S Stuck DVD Tray: étape 35, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 35, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray: étape 35, image 3 de 3
    • Using a spudger or fingernail, lift the clear blue tab away from the connector.

    • Slide the locking tab on the power switch board cable connector toward the top of the console.

    • The locking tab will only move about 2 mm.

    • Pull the power switch cable straight out of the connector.

    • The faceplate is now free of the rest of the console.

  36. How to fix an Xbox 360 S Stuck DVD Tray, Wi-Fi Board: étape 36, image 1 de 3 How to fix an Xbox 360 S Stuck DVD Tray, Wi-Fi Board: étape 36, image 2 de 3 How to fix an Xbox 360 S Stuck DVD Tray, Wi-Fi Board: étape 36, image 3 de 3
    • Remove the single T10 Torx screw holding in the wireless card.

    • Pull the Wi-Fi board out of the console.

  37. How to fix an Xbox 360 S Stuck DVD Tray, Right Case: étape 37, image 1 de 1
    • This is the terminal point if you ever want to send your Xbox back to Microsoft for repair.

    • Remove the large white warranty sticker from the metal frame to expose a screw.

  38. How to fix an Xbox 360 S Stuck DVD Tray: étape 38, image 1 de 1
    • Remove the five 55.5 mm T10 Torx screws securing the right case to the metal frame.

  39. How to fix an Xbox 360 S Stuck DVD Tray: étape 39, image 1 de 1
    • Turn the Xbox over so the right case is facing up.

    • Lift the right case off by its metal framework.

  40. How to fix an Xbox 360 S Stuck DVD Tray, Optical Drive: étape 40, image 1 de 2 How to fix an Xbox 360 S Stuck DVD Tray, Optical Drive: étape 40, image 2 de 2
    • Disconnect the optical drive data cable from the back of the optical drive.

    • Disconnect the power cable from the back of the optical drive.

  41. How to fix an Xbox 360 S Stuck DVD Tray: étape 41, image 1 de 1
    • Lift the optical drive out of the Xbox.

  42. How to fix an Xbox 360 S Stuck DVD Tray, How to fix an Xbox 360 S Stuck DVD Tray: étape 42, image 1 de 1
    • The Drive unit itself

    • For the lite-on phillips drive, you pretty much have to use brute force and a little prayer. Once you remove the rubber piece near the back (sound dampner and it keeps the drive from wiggling), remove the sponge foam strip at the front (allows the drive to close silently) and the 4 screws at the corners.

    • You then remove the top piece (some videos will actually have you remove the top spin plate, but that is not necessary). Slide the drive components towards the front, after lifting the front to clear the base pins from the other half of the case.

    • Then carefully remove the drive tray from the side lips holding it in place, starting from the back of the drive and using it's flexibility to free it one tab at a time towards the front.

  43. How to fix an Xbox 360 S Stuck DVD Tray: étape 43, image 1 de 1
    • Once free you'll notice a small guide pin on the right side (from the front view) near the gears, manually rotate the gears (lowering the lens assembly) until the pin lines up on the far right side (there should be a guide track for it on the bottom of the tray).

    • Slide the tray back into place making sure the guide pin is properly aligned into the guide track.

    • You can do a partial reassembly to test the fix, but be careful as the power cord "key" is a molded part of the case, so it can be inserted upside down.

Conclusion

To reassemble your device, follow these instructions in reverse order.

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Bryan Packer

Membre depuis le 06/28/12

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1 tutoriel rédigé

5 commentaires

Was able to pop tray up on right side out of guide, then moved gears till the pin lined up with bottom of tray, popped tray back into guide. Worked perfectly.

keithlasovich - Réponse

step 35 is not necessary, just gently flip xbox and detach dvd-drive

Dmitriy Kossenko - Réponse

why a repeat of step 41 pic on step 42 and 43? Pix of the internals of the drive could be useful.

Dave - Réponse

Thanks for writing this! This guide was really helpful and my xbox is working perfectly again :) never done anything like this before but instructions were clear and I'm pretty happy with myself to be honest. Could do with relevant pictures on the last two steps but overall a really useful and well written guide.

Rachel Jackson - Réponse

STUCK DRIVE = Need go no further than Step 4. (Photos available)

After removing the top vent you will be able to see a hole in the mesh towards the front.

Beneath the mesh is the side of the DVD case with another hole lining up with hole in mesh. (May have yellow circle around it).

This will need a long thin probe (Nothing I have in my kit) like a perfectly straightened paper clip.

Push the probe through the hole which disengages the lifter inside the DVD player and allows the draw to open.

No need to go past step 4 unless the DVD needs to be opened to remove stuck objects.

Stephen - Réponse

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