Introduction

The audio jack of the Moto Z2 Play is a socket for plugging in external audio devices (like headphones). It is a small-rectangular-black box located at the bottom of the phone. If your audio jack is clean and two different headphones don’t work when plugged into the jack, the audio jack may be broken. This guide details how to replace the audio jack of your Moto Z2 Play. To replace the audio jack, you need the following tools: a heat gun (or a hair dryer), a plastic opening tool, a suction cup, a plastic card, a tweezer, a sim card ejection tool, and a T3 torx screwdriver.

Power off your phone before you complete any replacement steps.
  • Power off your phone before you complete any replacement steps.

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Remove the sim card housing by pressing firmly in the hole on the top left of the phone using the sim card remover. The  sim card housing will pop out. Remove the protruding sim card housing by pulling it straight out.
  • Remove the sim card housing by pressing firmly in the hole on the top left of the phone using the sim card remover.

  • The sim card housing will pop out.

  • Remove the protruding sim card housing by pulling it straight out.

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Heat the edges of your Motorola Moto Z2 Play screen for two to three minutes with a heat gun.
  • Heat the edges of your Motorola Moto Z2 Play screen for two to three minutes with a heat gun.

  • If screen is cracked put strong adhesive tape across the screen in order to avoid breaking the screen further and receiving cuts.

  • If you don’t have access to a heat gun, a hair dryer can be used.

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Place suction cup in the middle of the screen and press down.
  • Place suction cup in the middle of the screen and press down.

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Pry the screen by wedging the plastic opening tool under the screen at the charging port. Work your way around the screen with the plastic opening tool. Complete these steps carefully because the screen is delicate and can easily crack.
  • Pry the screen by wedging the plastic opening tool under the screen at the charging port.

  • Work your way around the screen with the plastic opening tool.

  • Complete these steps carefully because the screen is delicate and can easily crack.

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Use a suction cup to lift up screen from left to right. If you don’t have a suction cup, wedge a spudger or a small plastic card under the screen and lift slowly. Failure to lift screen from left to right can cause damage to interior wires of your phone.
  • Use a suction cup to lift up screen from left to right.

  • If you don’t have a suction cup, wedge a spudger or a small plastic card under the screen and lift slowly.

  • Failure to lift screen from left to right can cause damage to interior wires of your phone.

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Identify ribbon connector at the top right of the phone. Pry the black locking bar up gently with a plastic opening tool. Remove the ribbon wires by pulling them out of the connector with a tweezer.
  • Identify ribbon connector at the top right of the phone.

  • Pry the black locking bar up gently with a plastic opening tool.

  • Remove the ribbon wires by pulling them out of the connector with a tweezer.

  • The locking bar is the small black bar located on the digitizer’s ZIF connector.

  • Be sure to push the locking bar back down using a spudger after you put the ribbon wire back in since the lock does not lock automatically.

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Identify the ribbon cable, located at the bottom right of the phone. Disconnect the ribbon cable, located at the bottom right of the phone, by pulling out and back with tweezers. Excessive force is not needed.
  • Identify the ribbon cable, located at the bottom right of the phone.

  • Disconnect the ribbon cable, located at the bottom right of the phone, by pulling out and back with tweezers.

  • Excessive force is not needed.

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Lift the screen from the phone to completely detach.
  • Lift the screen from the phone to completely detach.

  • If screen doesn't detach, go back to step 7 and 8 to make sure the bar is unlocked and ribbon connector is fully detached.

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Remove the orange tape, located at the bottom right of the phone, using tweezers. Do not discard tape.
  • Remove the orange tape, located at the bottom right of the phone, using tweezers.

  • Do not discard tape.

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Detach the red and black battery wire by lifting up with tweezers. Detach the red and black battery wire by lifting up with tweezers.
  • Detach the red and black battery wire by lifting up with tweezers.

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Peel back the black tape that is located on the battery. Make sure you pull back gently so you can reuse the tape with reassembly.
  • Peel back the black tape that is located on the battery.

  • Make sure you pull back gently so you can reuse the tape with reassembly.

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Lift  the black tape and slide a card under the battery. Align the card parallel and under the battery. Wedge the card further under the battery.
  • Lift the black tape and slide a card under the battery.

  • Align the card parallel and under the battery.

  • Wedge the card further under the battery.

  • Lift the card up to assist in removing the battery from the adhesive.

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Lift to remove the battery from the device completely.
  • Lift to remove the battery from the device completely.

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Remove the seven silver 2.6 mm T3 Torx screws on the black battery cable cover at the bottom of the phone with a screwdriver by turning counterclockwise.
  • Remove the seven silver 2.6 mm T3 Torx screws on the black battery cable cover at the bottom of the phone with a screwdriver by turning counterclockwise.

  • Remove the single black 3.5 mm T3 Torx screw on the black battery cable cover at the bottom of the phone with a screwdriver by turning counterclockwise.

  • It is helpful to keep screws on a magnetic surface to avoid losing them.

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Lift  the battery cover with tweezers starting on the right side slightly to dislodge the cover. Lift  the battery cover with tweezers from the left side slightly to dislodge the cover. Remove the battery cover with tweezers by solidly gripping the left side of the cover and lifting up.
  • Lift the battery cover with tweezers starting on the right side slightly to dislodge the cover.

  • Lift the battery cover with tweezers from the left side slightly to dislodge the cover.

  • Remove the battery cover with tweezers by solidly gripping the left side of the cover and lifting up.

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Tilt the front of the black audio jack up with tweezers. Lift the audio jack out of its housing with tweezers. Little force is required to remove the audio jack.
  • Tilt the front of the black audio jack up with tweezers.

  • Lift the audio jack out of its housing with tweezers.

  • Little force is required to remove the audio jack.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

mitch miller

Membre depuis le 24/01/2018

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7 tutoriels rédigés

Équipe

Cal Poly, Team S19-G5, Livingston Winter 2018 Membre de l'équipe Cal Poly, Team S19-G5, Livingston Winter 2018

CPSU-LIVINGSTON-W18S19G5

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7 tutoriels rédigés

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