Aller au contenu principal

A Bluetooth smart speaker by Amazon, announced November 6, 2014. The Amazon Echo SK705DI features a voice-activated cloud-based assistant that can manage various tasks including playing music, reading news, creating lists, and answering questions.

44 questions Voir tout

Power outage screwed up some parts but not others

Hi everyone!

My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. The device say it is "online" on the app. Is it possible the power outage destroyed only these features? Also, any fixes?

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 3
1 commentaire

I asked you to play a song and it beeps and then shuts right off again

par

Ajouter un commentaire

7 Réponses

Réponse la plus utile

There is a pinhole reset button on the echo. Try to press this with a pin or small pen when plugged in

Cette réponse est-elle utile ?

Indice 2

1 commentaire:

We had a power outage last night and Alexa was not responding. I put a tack gently in the pinhole. FIXED!! She now responds to our requests and questions. Thanks for the idea.

par

Ajouter un commentaire

A power outage can def damage a device. Why not send it to warranty though?

Cette réponse est-elle utile ?

Indice 0

2 commentaires:

I'm going to talk to warranty people tomorrow, I was just hoping someone had a fix so I didn't have to send it back and I could get it up and running sooner

par

other than basic resetting i wouldn't mess with it if it is still under warranty :)

par

Ajouter un commentaire

Hi Nicholas,

As users Israel and noeliestj have already stated, your best bet is to try resetting the Echo, or to send it to warranty service. If you would like to repair it on your own, it sounds like your LED/Microphone board and the power/speaker driver board are malfunctioning and should be replaced.

Regards,

Alex

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

After I dropped my echo I had the same issues. I took the echo apart, all the way down to the bare parts, then put her back together again making sure the ribbon connectors were nice and tight, and she came back to life- lit right up.

SO give that a shot.

Cette réponse est-elle utile ?

Indice 0

1 commentaire:

What issues exactly were you having? I flipped the surge protector that mine was hooked up to and now mine seems totally dead except the red mic lights up when it's plugged in and I press the mute button. Not even the power light above the cord lights up. The echo isn't showing up on Bluetooth or the app (completely disappeared).

par

Ajouter un commentaire

After a power failure, I reset with the pin hole in the bottom first. Then I had to set up my Echo as a "new device", and then have her discover the lights etc again. All back on line now.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Blue light ring keeps spinning,nothing else works

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

My echostudio becomes unresponsive and goes offline after resuming from a power outage. I then have to switch off and restart the device again and it starts working again. But this is pain. Not sure why it does this. I have a lot of power outages where I live and this makes the device unreliable if it can't resume seamlessly after power comes back on.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Ajouter une réponse

Nicholas Papano sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 1

30 derniers jours : 10

Total : 11,556