Phone volume wont work

Firstly I have checked and yes my phone does ring, but when I go into Facebook/snapchat etc the sound won't play and I have ensured it is up as I know the volume for my ringtone and within apps are different, what can I do that may fix it? I don't want to have to send it off to be fixed as I need it for over christmas

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Does the volume work when you use head phones or ear buds? Does it work when talking on the phone? Is it only external speakers that dont work ?


No it doesn't work when I use head phones either, yeah I can still ring people, I can hear my phone ringing, it just won't play sound on videos/ music etc



Haven't got a HTC myself but found this dial *#*#3424#*#* –( Run HTC function test program) and try the Audio Test diagnostic. Here's the link HTC codes are near the bottom.


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