Why won't my unit charge?

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iPad Air 2

Annoncé le 16 Octobre 2014, l'iPad Air 2 est le digne successeur de l'iPad Air.

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Nancy @luvrovlife

Rep: 11

1

Publié: 11 juin 2016

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Why won't my unit charge?

Suddenly my ipad air 2 stopped recognizing any lightning plug. It has gone to zero power & shut off. It was one year and one week past the purchase. Of course, Apple wants to just replace my unit using my Applecare +. Though, there are a few videos that are priceless that I recently took that were not backed up. What are my options? Ideally I would like to keep my unit & repair it. If I turn my unit back into Apple & receive a replacement, I'm very concerned that my sensitive personal data is not secure. What are the guarantees that Apple will wipe the unit? Any help is appreciated.

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packinit @packinit

Rep: 364

Packin IT

3

Publié: 11 juin 2016

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1. Apple wont wipe the unit. (at least not instore)

2. Apple will not transfer your data.

3. If you are going to repair the ipad air 2 yourself, be very careful as the screen is bonded to the lcd, making the chance of cracking it quite high.

Possible problems

1. Lint in the charge port. (clean out the port)

2. Damaged charge port (change the port)

3. Internal board damage(repair problems on the board)

If you don't feel comfortable doing it yourself, take it to you closest independent repair shop that does microsoldering as only those stores will solve the third problem for you

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6 commentaires:

Thanks packinit! I'm definitely only qualified to perform #1 myself if the unit has any hope of working again. Lol.

If the unit is dead, can it even be wiped? Am I being unnecessarily paranoid to be concerned about turning my unit in with all my 'stuff' on it?

I was told by the Apple people that the internal board/charge port etc. isn't repairable because everything is soldered on. Obviously they thought I'd believe it & could tell I was clueless...though, I'd never throw in the towel & surrender the iPad Air 2 without looking into all my options.

From what you know, stuff can be 'fixed' by someone who is experienced-right? I apologize if I'm repeating myself...Thanks in advance!

11 juin 2016 par Nancy

Hey, I cleaned out the charge port using the soft, flexible dental brushes. There was no visible dust ir lint, though IT DID ACCEPT POWER when I plugged in the cord! That said, it's acting odd-going from the battery icon w/a thin red line at the bottom of the icon, to a white screen w/the Apple on it, to a black screen. The charge is going very slow. I came across another forum where a ton of people have been having similar issues. They also had several tips to resolve the prob. Am going to sleep now with hopes of waking to a fully finctionong iPad.

12 juin 2016 par Nancy

Try a different charging cable that you know works on another device.

12 juin 2016 par Jim Brennan

Thx for the response, Um, Jim Brennan, of course. My first sentence says it wouldn't recognize ANY lightening plug. Hey, I cleaned out the charge port using the soft, flexible dental brushes. There was no visible dust ir lint, though IT DID ACCEPT POWER when I plugged in the cord! That said, it's acting odd-going from the battery icon w/a thin red line at the bottom of the icon, to a white screen w/the Apple on it, to a black screen. The charge is going very slow. I came across another forum where a ton of people have been having similar issues. They also had several tips to resolve the prob.

12 juin 2016 par Nancy

@nancy , No you aren't repeating yourself, and yes its definitely something that can be fixed. All you need to do is find a repair shop that does micro soldering and they should be able to fix it for you. If they say they can't then try another.

It's something we deal with all the time, but we are based in Australia so it's probably not that economical for you to send it to us

13 juin 2016 par packinit

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Thanks packinit! I'm definitely only qualified to perform #1 myself if the unit has any hope of working again. Lol.

If the unit is dead, can it even be wiped? Am I being unnecessarily paranoid to be concerned about turning my unit in with all my 'stuff' on it?

I was told by the Apple people that the internal board/charge port etc. isn't repairable because everything is soldered on. Obviously they thought I'd believe it & could tell I was clueless...though, I'd never throw in the towel & surrender the iPad Air 2 without looking into all my options.

From what you know, stuff can be 'fixed' by someone who is experienced-right? I apologize if I'm repeating myself...Thanks in advance! — Nancy
Hey, I cleaned out the charge port using the soft, flexible dental brushes. There was no visible dust ir lint, though IT DID ACCEPT POWER when I plugged in the cord! That said, it's acting odd-going from the battery icon w/a thin red line at the bottom of the icon, to a white screen w/the Apple on it, to a black screen. The charge is going very slow. I came across another forum where a ton of people have been having similar issues. They also had several tips to resolve the prob. Am going to sleep now with hopes of waking to a fully finctionong iPad. — Nancy
Try a different charging cable that you know works on another device. — Jim Brennan
Thx for the response, Um, Jim Brennan, of course. My first sentence says it wouldn't recognize ANY lightening plug. Hey, I cleaned out the charge port using the soft, flexible dental brushes. There was no visible dust ir lint, though IT DID ACCEPT POWER when I plugged in the cord! That said, it's acting odd-going from the battery icon w/a thin red line at the bottom of the icon, to a white screen w/the Apple on it, to a black screen. The charge is going very slow. I came across another forum where a ton of people have been having similar issues. They also had several tips to resolve the prob. — Nancy
@nancy , No you aren't repeating yourself, and yes its definitely something that can be fixed. All you need to do is find a repair shop that does micro soldering and they should be able to fix it for you. If they say they can't then try another.

It's something we deal with all the time, but we are based in Australia so it's probably not that economical for you to send it to us — packinit

Jim Brennan @jbrennan51 Rep: 2,3k Huron Computer Services LLC 5 6 3 · Answer 1 · 2016-06-11T17:11:28-07:00

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Jim Brennan @jbrennan51

Rep: 2,3k

Huron Computer Services LLC

5

6

3

Publié: 11 juin 2016

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Here is an article from another technology website that's worked for me in the past. It describes cleaning the port carefully.

https://www.engadget.com/2014/07/21/quic...

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Thanks Jim! I'm gonna give cleaning a try. If you have any other insight I'd appreciate any...

11 juin 2016 par Nancy

Hey, I cleaned out the charge port using the soft, flexible dental brushes. There was no visible dust ir lint, though IT DID ACCEPT POWER when I plugged in the cord! That said, it's acting odd-going from the battery icon w/a thin red line at the bottom of the icon, to a white screen w/the Apple on it, to a black screen. The charge is going very slow. I came across another forum where a ton of people have been having similar issues. They also had several tips to resolve the prob. Am going to sleep now with hopes of waking to a fully finctionong iPad.

12 juin 2016 par Nancy

I will research this problem and let you know.

12 juin 2016 par Jim Brennan

Um, did you read my comment above saying cleaning worked though there seems to be more wrong.

12 juin 2016 par Nancy

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iPad Air 2

Why won't my unit charge?

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