Why did my internal keyboard and trackpad stop working?
So this issue started like a month ago and I have tried the SMC reboot, it somehow works for a week. Starting from that, it doesn't work anymore and i have sent to the apple store for support ysterday. They do some checks and somehow the keyboard and the trackpad works again. However when i got home, the same issue happen again. Right now I have to use a USB keyboard and magic mouse just in order to get my computer to work.
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I have the same issue, trackpad and power button are still working though.
Did you manage to find a solution?
par aziz tnani
Aziz - I would follow Mayer's recommendation here and get the AppleCare extended if you can (then get it fixed afterwards). Otherwise, it's a very expensive repair as it likely needs a new battery as it likely swelled pressing from below which causes the keyboard to fail.
If you're lucky its still under warranty (within a month of expiring will also work). Apple did have a few battery issues which they did cover under an extended warranty program. But that only works if you didn't get the system wet.
par Dan
Hi Dan and thanks for your answer, my warranty is actually over and i'm living abroad, so no apple service around.
I read in another post that the battery is discharged, the keyboard might work back?? does this make sense?
Can I change the battery myself if I can order one?
How expensive is the repair we are talking about?
par aziz tnani
To replace the battery review this IFIXIT guide: MacBook Pro 13" Retina Display Early 2015 Battery Replacement.
To prove its the battery you can try placing your battery in the refrigerator (not the freezer) to let it cool down. This will reduce the swelling to a point your keyboard should start to work again. If not the keyboard cable maybe damaged which leads to the trackpad from the keyboard from the swelling. Do use a plastic bag to cover your system tightly before you put it in the refg. and if you are in a very humid location let it sit still in the bag for a bit to let it warm up you don't want condensation to damage your system.
You might try looking at Apples web site to see whats near you. Apple has quite a few stores now and they also list authorized service centers as well.
par Dan
I am in Tunisia and I might need to get my laptop to france for a replacement
I am not very confident putting my laptop in the fridge, even with a plastic bag around, if I switch of overnight, unplugged, shouldn't work as well?
par aziz tnani
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