Réparez vos affaires Rejoignez la communauté Boutique

Sorti le 16 septembre 2016, modèle 1778, 1784. Disponible en version 32, 128 ou 256 Go en or rose, or, argent, noir, noir jais et rouge.

Questions au sujet de 1307 Voir tout

Options

Earpiece does not work after screen replacement

After replacing the screen on my customers iPhone 7 plus everything appear to be working except form the earpiece (When making phone calls I can not hear anyone). I have checked the camera flex and it is in perfect condition with n o sign of damage.

I have reset the settings already. I am in the process of backing up and restoring the phone.

The customers is in urgent need on this phone so any help would be great :)

Répondu ! Afficher la réponse J'ai le même problème

Cette question est-elle utile ?

Oui Non
Indice 26
31 commentaires

I have also same problem earpiece stop working after replaced screen any one fix this problem plz update

Thanks

par

New front cam. There's fragile IC chips on the front cam flex. It was probably damaged when you took it off the old screen.

par

We've already tried cam flex, not the issue

par

any update? I am also having same issue. Tried using new flex cable and new ear piece speaker, does not seem to work at all. Any help would be appreciated.

par

Having the same issue with a customer. He is the worst, a refrigerator repair guy that thinks a phone is the same a fridge.

par

Voir 26 commentaires en plus

Ajouter un commentaire

12 Réponses

Filtrer par :
Les plus utiles Les plus récentes Les plus ancien(ne)s
Solution retenue

Options

We have done 5 of them all the same problem

Update (05/03/2017)

Do you see the little black square near the ear speaker hole? (Well it's supposed to stay on the prox sensor). On the 7+ for whatever reason it stays stuck to the screen most of the time. It must be transferred over or you will end up with problems as the prox is shorting out. We beat are head against the wall for weeks over this issue and finally this so simple answer, that we were missing solved our problems.

Block Image

Cette réponse est-elle utile ?

Oui Non
Indice 16

29 commentaires:

do you mean black double side tape on the left? i am not sure if this is it. i have it on the proxy flex all the time

par

double sidetape which is next to earpiece rubber? that tape is supposed to be on the cable?

par

Thanks for the solution but i did take that little square to the new screen and i did change flex cabel and new earpiece and still the same issue

par

Yes we had massive issues and once we realized we were missing that piece of tape we haven't had another single issue.

par

Had another issue today, thought we had solved the problem but now not so sure. Hard to say if these are just super fragile or if it's something else. I'm about to just build in the cost of a new prox to the cost of the repair.

par

Voir 24 commentaires en plus

Ajouter un commentaire
Réponse la plus utile

Options

OK, just going to post a full answer because we have a piecemeal selection and it is all partly correct. The first time we ran across the problem was when the phone first came out. We did a screen repair but the tech couldn't get the ear speaker to work. Ordered a new ear speaker and new flex cable but same problem with multiple parts. So we slapped the broken screen back on, had the customer remove the icloud, and drove it up to apple. Well they just swapped the screen out and it worked perfectly. That told us that either apple had put some sort of syncing software like they have with the fingerprint scanner, or it actually was the flex cable. The tech admitted he unplugged the flex before disconnecting the battery, and we spoke to another local store owner who had come across the same problem and reached the same conclusion. So we paid extra attention and didn't have a problem for months. We did come across an issue with a boot loop, and that was fixed when we noticed the square piece of tape was missing. The ear speaker mesh has some metal in it so that accounts for the short that causes the boot loop. Anyway, fast forward to today and I had the same no sound problem with one I repaired. I know that I unplugged the battery first so that was ruled out as a cause. The black adhesive had moved over so that was ruled out as a cause. I tried everything I could think of aside from replacing the flex because I didn't have one. Finally I gave up and decided to disect the flex cable. I heated up the solder and separated the camera side from the prox sensor side. Once I inspected it under the microscope I found that one of the pads from the prox sensor side had torn. The copper in the flex is so microscopic that even a small bend can tear it inside the coating. I think what is confusing people is that they are moving the tape over and when they press it back on it is sticking the circuit back together and it just happens to work (for now). I got a new flex cable from another iphone and put it in and it worked perfectly. The problem is people are getting aftermarket flex cables that aren't soldered together well so sometimes a new flex won't work because it's a faulty flex. We used to have a similar problem with I think the iphone 5 camera flex when it first came out because it was two separate parts soldered together poorly, but eventually they improved and there was no problems after that.

TL;DR version: you damaged the camera flex, dont skimp out on the cheapest replacement part you can get. Buy high quality from a reputable vendor, and if all else fails then just pull one from another iphone.

Cette réponse est-elle utile ?

Oui Non
Indice 21

3 commentaires:

Well done sir. Best comment on this page.

par

Best comment. Sir

par

My solution is the best, 100% real failure

par

Ajouter un commentaire

Options

Funny solution. I was !#^&@@ of as it was not working do i came back to it a couple days later and it was working so i rebuild and sealed and it stopped working. then disconnected battery then reconnected now working agian.

Update

This customer came back after 3 months saying no ear peice !

I got some kapton tape as did not have the old screen to hand and put it where the black tape should be (as expalined in the chosen answer above) and now it is all working as should.

Cette réponse est-elle utile ?

Oui Non
Indice 8

2 commentaires:

did u manage to take a picture of it? or any tutorials?

par

What kind of kapton tape? does it matter?

par

Ajouter un commentaire

Options

I've done about 5 of these iPhone 7 Plus' now. Never ran into a problem besides the last one.

After putting the screen back together, customer reported ear speaker not working. I took it out, realigned it, put the flex back in, still nothing. I ended up ordering a flex front camera flex.

I took out the old flex, put in the new flex, and this time, I tried a different technique of inserting the flex connector, similar to the iPhone 6 digitizer flex. If you angle the connector, slightly angled down on the side of the flex cable, and the other side slightly angled up, then press in and connect it, you will get a proper snap in sound. After I turned it on, the ear speaker was working.

For me, i'm not sure if getting a new flex was the answer, or just the connector wasn't being placed down correctly.

On the next 7 Plus that comes in, I am going to test the old flex with my technique, and see if the ear speaker works. I'll report back after some time.

Cette réponse est-elle utile ?

Oui Non
Indice 1

1 commentaire:

so you test the old flex my friend? i have the same issue i am ordering a new speaker and flex

par

Ajouter un commentaire

Options

insulation tape on back of the solder joints and swap over the original earpiece rubber, it seems to have more metal in it, better earth maybe? this solved it.

Cette réponse est-elle utile ?

Oui Non
Indice 0
Ajouter un commentaire

Options

Did an IPhone 7 plus today. Removed flex cable very carefully and used the little black ear piece rubber that holds speaker in & still nothing. Camera both front and facing work but no audio in earpiece. Took it out 3-4x and tried to realign it to make sure little gold dots were all touching & still no audio. I found it strange that the cameras worked but no audio-this led me to believe the flex cable is perfectly fine. Earpiece worked prior to my repair. I repaired Phone in complete and exact factory repair-I did it it all gentle as I've done 3 IPhone 7 plus before & never had this happen during the swap---and BOOM no audio in ear but touch screen & home button etc all in excellent repair. I cannot figure out why the speaker ear box is out-do these little ear speakers blow out from something ? Or more likely the flex cable or it's just not lined up? I know how to put flex cable on little bumps on screen so I know it's in place..

Anyway I ordered a new flex cable and new speaker box-so we shall see

Cette réponse est-elle utile ?

Oui Non
Indice 0

2 commentaires:

replace screen all good (ip7 +) except ear speaker was not working. tried new speaker and flex same, tried again same. software 11.0.2, updated to 11.3 still same issue. advised customer of the weird issue and he said he require mobile for an urgent overseas trip and is happy to leave on the new lcd i installed. so i put back together restarted and put customers sim in and it was back to normal and ear speaker working perfectly. we still cannot workout how it started working when customer collected but i suspect apple has a booby trap via software so it has to go back to apple. i may try this as an option with dead home button in future as theirs definetley some trap that prevents an end repair forcing customer back to apple. my 16yrs experience is telling me that theirs more to this in today's tech to make us look bad. today's repairs with issue like this post must be preformed with the thinking outside the repair as its right in front of you. hope this helps.

ACMECO

par

Did you ordered a new flex cable and it works ?

par

Ajouter un commentaire

Options

I am having a similar issue with iphone 8 plus, swapped out screen and now home button and ear speaker do not work! Ive tried to realign and reconnect several times and still nothing please help.

Cette réponse est-elle utile ?

Oui Non
Indice 0

3 commentaires:

Home button doesn't work either because you damaged it or the flex for the home button that is built into your new screen is defective. Try a new screen to see if it fixes that issue. You will need to try a new flex for the front facing camera to see if that will fix the no speaker issue..

par

Thanks for the reply, I let the phone sit for about a day and miraculously the speaker began to work on its own. The wierd part on the home button is the finger print scanner still works !? I’m puzzled, I ended up taking the screen back off as I figured maybe it is indeed defective. I put the original screen back on and button still does not work. So maybe I did damage the cable after all. Another thing that went wrong after all the swapping was the ambiant light sensor it would no longer black out screen during a phone call or auto dim the screen.

par

If the phone doesn’t black out during the call then you most likely damaged the flex for the proximity sensor or did not transfer the little black piece mentioned above. The flex cable on the home buttons are so easy to damage. The slightest bend and it’s done. I watched a video on how to transfer them without damaging them and by following those specific instructions I haven’t had any problems out of home buttons....

par

Ajouter un commentaire

Options

I had this same issue. Doing a hard restart on the phone fixed it for a few weeks at a time. If it was a broken flex cable would resetting the phone fix it? If not what keeps causing this issue?

Update (12/27/2018)

I found that when making phone calls the loud speaker button was greyed out, that is an issue that is definitely covered by warranty regardless of the screen replacement.

I don’t know if replacing my screen caused it, but my phone was within warranty so I took it in and they just gave me a replacement and said that the screen repair was unrelated to the issue

Cette réponse est-elle utile ?

Oui Non
Indice 0
Ajouter un commentaire

Options

Thanks! I had this same issue. I change flex cable, works fine.

Cette réponse est-elle utile ?

Oui Non
Indice 0
Ajouter un commentaire

Options

I hate apple soo much, because of all the stupid little things that messes up on their precious little iphones after a %#*@ screen repair. Ive tried all the stuff y'all mention to fixed the ear speaker and it still doesnt work. Why cant apple grow a pair and let us work on their phones with out them being so stingy about what we do to help their customers. Oh yea, because they get no money for it. Well maybe they will if they actually cared about their customers and not the money in their pockets.

Cette réponse est-elle utile ?

Oui Non
Indice 0

1 commentaire:

They could make tons on money if they offered replacement parts such as a replacement rear glass as well as everything else.

par

Ajouter un commentaire

Options

I just did an iphone 7 plus screen replacement. I ordered the complete screen that included all the camera , earpiece assembly so I don’t have to perform the transfer. Installed the new screen using the working original home button. The new screen works but the home button does not work, nor do I have audio. The front camera does not work. Thinking I might have a defective screen, I returned it for a refund and a ordered new screen with all the little parts from another reputable company. Re-installed the screen with the working original home button. Had all the same issues. So in my case, it seems the small insulating tape for those three rows of connectors mentioned often in the thread was not an issue since I never performed the front camera, and ear connector assembly. And this happened with two different reputable vendors. Would replacing the home button and the flex assy help? Thanks for any feedback.

Cette réponse est-elle utile ?

Oui Non
Indice 0

1 commentaire:

I have had very similar issues. If I remember correctly .. it ended up being the cables. Please (and I know it’s extremely frustrating) .. please make certain all the cables are correctly seated and attached. I had a tiny tear in the camera one and didn’t see it first go round.. Replacing the home button will CERTAINLY only get you a non working home button... as your homebutton is paired to your board specifically. Also the screws.. if I’ve not paid attention to which screws go where and how many turns each screw takes to seat.. and I accidentally place a wrong screw I can very easily cause irreparable damage. I have literally at one time taken that iPhone 7 Plus model apart and reassembled all aspects probably 20 times from 2017-2019... sometimes wanting to throw the whole thing across the room. Go very slowly and use a magnifier and plenty of light .I’m not sure this helps but it’s my experience.

par

Ajouter un commentaire

Options

Also..I’m fairly certain part of the home button functionality exists and passes through one of the two cables when you connect the screen. If that cable is torn or not seated it will cause problems with the homebutton. And at one point even tho I had ordered (like you) the full assembly figuring I’d save time.. I ended up pulling that old original camera and sensor and earpiece bundle off the original screen and installing it on the new one. This actually worked for me.. but I warn you.. that is and can be a very slippery slope opening a whole other world of problems and frustrations. I don’t care how easy these videos make it seem. That lil bundle of cables and pieces is crazy town. Good luck.

Cette réponse est-elle utile ?

Oui Non
Indice 0
Ajouter un commentaire

Ajouter une réponse

sagolder sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 9

7 derniers jours : 62

30 derniers jours : 293

Total : 131,131