Acer switch 11 constant crashes for no reason

My Acer constantly crashes for no reason while I'm using it even when it's just sitting idle doing nothing. Computer also shuts down when in sleep ( yes I have checked that closing the lid only puts it to sleep). I have sent it to Acer and they did absolutely nothing , I have refreshed it multiple times, updated the bios firmware and made sure the closing the lid only puts the computer to sleep and that there is no automatic shutdown timer or anything. It does this weather the battery is full or when the computer is plugged in. Also the stylus doesn't work but I don't care about that as much. Sometimes when the computer is in sleep it shuts down and begins to heat up to the point where it has burned my hand, battery usually dies when that happens.

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