Rep: 25
1
How do you disable the recovery key without knowing the phone number or Microsoft account info only the IMEI and SIM numbers
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Rep: 687
4
1
Timothy -- The phone number is not necessary for this process. It sounds like you have encountered the Reset Protection system which requires a recovery key. To obtain that, you need the Microsoft Account information of the phone's previous owner. Without the recovery key, you will be unable to reset the phone.
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