Aller au contenu principal

Réparez vos affaires

Droit à la réparation

Boutique

A line of external hard drives by Western Digital, styled after hardbound books. Available in various editions from Essential, to Premium to World Edition.

Questions au sujet de 29 Voir tout

My Book won't power up

My MyBook 3T Drive, less than 1 yr old, only used for Time Machine backups, refuses to power up now. Have no idea why; I haven't even backedup that many times so it's got plenty of space.

I've tried different outlets, also subbed in the power cable from my older MyBook Studio, all to no avail! This is especially maddening since I have many externals, one from 2006 even, that I no longer use but still powers up! makes me think newer is less reliable - !! This really blows!

so if I tear it down, what am I looking for?

is there a way to access it w/o a power source?

fyi, it's barely 1 yr old - bought it in Aug 2016

Répondu ! Afficher la réponse J'ai le même problème

Cette question est-elle utile ?

Indice 3

Commentaires:

Wait, don't tear it down, it could still be under warranty...

par

yeah but that means replacement, right? there are backups on there, I don't want to give away all my data carte blanche -

par

anyway, by tear it down I mostly meant to access the drive via a computer rather than direct power

par

I had this problem, look carefully at the middle band above the USB sockets, there's a hidden reset button. With power cable connected, press and hold this thin button and hey presto all fixed.

par

That was it! The "reset" button is, I believe, the "power on/off" button. Nice of them to hide it like that. Geez.

par

Voir 7 commentaires en plus

Ajouter un commentaire

4 solutions

Solution retenue

*update*

Talked to WD on the phone to verify they would replace the drive but not remove the data or send the old drive back. I said I didn't care about the warranty, just the data, so he said just to remove the drive and buy a SATA cable to reconnect and obtain the data that way.

WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power board) and that should do me. $19.99. I just now finished - took all of 10 mins or less.

Was a snap. Just ran a diagnostic on the hard drive as yeah, I was concerned. Everything is fine. Apparently the power board (I don't know what the tek term is but it's the board where the power cord would connect) was bad in the old one. Very happy camper now !!

Cette réponse a-t-elle été utile ?

Indice 5

Commentaires:

Hey , I'm facing the same issue. Can you help me build the board which you built ?

par

I did the same thing, but now my mac can't read the drive. How did you get around this without reformatting your drive and losing files?

par

It looks like I have a similar issue. When I plug in the power cable I can hear the drive spin up but the front LED doesn't light up at all and there is no light at the back where the network cable is.

I'm hoping that based on sunnryze's solution that I can buy an external SATA enclosure and take the drive out of the My Book Live box and put it in the external enclosure, so I can access my data on the drive (if the data is intact).

Any one have any thoughts on this? Is it easy to take the drive out of the My Book Live case? Its well out of warranty so I guess I don't have anything to lose (except the cost of the external case), unless there is a way to fix the current device?

And I've tried the recessed reset button in the case, but it made no difference.

par

The best thing is to stop buying WD external HDs. If they can’t produce a quality product they don’t deserve our money. Samsung makes great External HDs especially the solid state ones. They are more expensive but “You get what you pay for.”

par

Hi @Craig Heath

Many of these "Branded" external drives have a proprietary interface on thwe hard drive it self so are useless if either the case or the drive have problems.

The better choice, and cheaper as well, is to buy a separate standard SATA drive and external case. Also upgrading to a larger drive is later possible.

par

Ajouter un commentaire

Have an old WD5000 2006 NAS drive that won't power up. Removed the drive from the case and connected it inside my rack mount. Under Win 7 device manager, it's reported, yet Win 7 isn't initializing. No SATA expert, look like what was said about a proprietary interface could be positive. When all else fails, tear into the electronics. On the controller board, can follow 5/12 volts across a few caps, then one that is slightly bulging 2 volts. Going to replace the cap, see if the board comes back up, get my data and NEVER buy a WD product again :)

Cette réponse a-t-elle été utile ?

Indice 1

Commentaires:

When your satisfied the data is safely moved over to other media, the NAS drive can be formatted (partitioned) as a useful drive on the PC (or Mac).

par

@wd5000

Were you able to replace the capacitor?

par

Ajouter un commentaire

It can be connected to a PC via SATA once you remove it from the MY CLOUD case.

However, took me a bit more reading. Those HD are formatted XFS as with Unix or Linux as system.

Connecting it to, and mounting the drive under Linux, the drive would be directly readable.

I went ahead and purchased a recovery package which, under one of three of licenses you can purchase, can read the XFS drive directly. Let it scan the drive, it will populate a directory with found files. From there just copy as normal over to a FAT32 Driver in the PC. There is also a license for Mac as well. It was $20 US a license, from a place in the UK. There is a trial mode to see first if indeed it will work for you. Was a breeze here.

It was mentioned here, so that's the reason I chose it. Raise Data Recovery.

Good Luck!

Cette réponse a-t-elle été utile ?

Indice 1
Ajouter un commentaire

I went onto this site, because we have a WD external hard drive that won’t turn on when plugged in. We purchased it several years ago and transferred a bunch of files onto it for safe keeping. Over the several years, we have used it a handful of times and have stored it for safe keeping. Now, it won’t turn on! I’ve read this thread and will try purchasing a SATA cable (whatever that is!) and transfer the files to a different external hard drive. Thanks for the advice on never buying a WD again! As this was the first time we had done this, we went with the “cheapest” product. As you have stated, “you get what you pay for!”

Cette réponse a-t-elle été utile ?

Indice 0

Commentaires:

Many of these "Branded" (doesn't really matter what brand) external drives have a proprietary interface on the hard drive itself so are useless if either the case (interface/power board) or the drive have problems.

The better choice, and cheaper as well, is to buy a separate standard SATA drive and external case. Also upgrading to a larger drive is later possible.

par

Ajouter un commentaire

Ajouter une réponse

sunnryze sera éternellement reconnaissant.
Afficher les statistiques:

Dernières 24 heures : 28

7 derniers jours : 210

30 derniers jours : 884

Total : 28,670