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Sorti en juin 2017, l'iPad Pro 10,5" remplace l'iPad Pro 9,7"

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Bottom quarter of the screen is discoloured

I just noticed that the bottom quarter (approximating) of my screen (when held in landscape mode, home button on the right) is discoloured. It isn’t usually visible, but grey is rendered as a green and other colours sometimes blue. Right now, it doesn't affect usability, but it is annoying. I assume that I would also be able to see red with some experimentation.

The iPad is brand new and it’s the 256 GB model, so it’s quite expensive. Under Australian law I could get a free repair or replacement (I’ve only had the device a month and it’s malfunctionaing), but I’d rather fix it myself, and without taking it apart. I haven’t dropped the device or submitted it to any more weight than an iPad 4, and it has a Targus case on it at all times.

An IT manager I used to work with had a remedy he used, where he flipped the iPad over and hit it with the palm of his hand, just beneath the Apple logo (this was with multiple iPad 2’s). He described it as the backlight being out of place. Would something similar to this work? If not, are there any other solutions that don’t require me to open the device? Thanks.

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I hate to say it, but your IT friend has no clue what he/she is doing. The backlight is not a lightbulb that may have moved around. It's deeply integrated into the LCD, or in the case of a phone, in the screen assembly. Smacking electronics is never a solution and is usually indicative of logic board issues that will only get worse. It feels good at times but it's never a fix ;>).

Now, heres the thing. There is essentially no information available on the iPad Pro's. There is some recently published stuff on the 12.9" model but not the 10.5". And even if you feel adventurous, there are literally no spare parts available if you do muck something up. The only thing listed in the iFixit store is the SIM eject tool...and that's probably just as a placeholder for the whole category.

There is absolutely no good reason not to leverage Apple support if your device is under warranty. Take it to the Apple Store and have them replace it. Don't forget to do a backup while you still can.

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If you wanted to try, the hitting method might work. Some say that it’s a video chip dislodged, others say its a cable. If you are going to do it, you don’t hit it very hard, and try hitting it all overthe back. Although it might not work, it’s worth a shot.

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This is my problem, so it's sort of stupid I answer it, but I wanted to update it with my findings.

Due to where I live, it's very difficult to get the device repaired at an Apple Store, do I haven't bothered. What I have found is that the issue is less and less noticeable the longer the screen is off, in which case it will slowly reappear during use. It also fades if the device is used for an extended period of time (≈1 hour).

If you have this issue, don't worry too much about it if you can't get it fixed.

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My iPad Pro, 256 GB, is doing the exact same thing. I noticed it as the right 3/4 was yellow when holding it in portrait mode, when night shift is on. This of course would make the bottom 1/4 affected when held in landscape mode. I called Apple and they didn’t seem to know anything about it but I’m taking it on Tuesday to the Apple store in Florence, which is an hour from my house then we’ll see what they say. I’ve only had my iPad Pro since February, and noticed this about a month ago. Sometimes I barely research and other times it’s more pronounced. At one point when I called they suggested a hard reset which temporary took it away. But I just did a hard reset again and the problem remains. I was hoping that iOS 11.4 would fix things, but it didn’t.

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Interesting to see less have the same problem... Did you drop your device at all? I'm inclined to think it's a manufacturing defect, because I noticed this after setup. I suppose we'll find out on Tuesday.

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Jack C sera éternellement reconnaissant.
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