Do not update your BLU Life One X2! (11-28-17)
I updated my BLU Life One X2 around 2 hours ago. It asks for a password in order to access Android. I am completely locked out of my phone. Every single password used is marked incorrect.
Update: I am now getting messages in addition to "Incorrect password" that reads along the lines of "You have 8 attempts left before your device is wiped"
DO NOT UPDATE YOUR PHONE!
Update: The BLU support hotline has stopped taking calls. They claim their hours of operation are from "Mon-Fri: 9:30AM - 5:30PM" It is currently 5:02 PM eastern time and they do not answer. (I have called 5 times)
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74 commentaires
I'm having the same exact problem so it's not just you. It's amazing how this is an official release, the ONLY one this year, and this $@$* happens. I'm just going to factory reset my phone and see what happens since I can't connect via adp and try to bypass the security that way. I'll let you know when it's done.
EDIT: I've been doing some research online (Facebook) and it's everyone that has the phone and did the update that was locked out. Their customer service doesn't have any info to give out, doesn't know the password via pin or pattern, and is telling those who made it through to customer service to wipe their phone (factory reset)
par Steven
I'm having the exact same problem. I'm thinking of just wiping it since I have everything in the cloud, that is, except for my text messages.
par Austin Phillips
It's true. Can be verified on the Facebook page https://www.facebook.com/BLU.Products/
People is reale angry about that!!
par Diego Lista
Me too..no news from Blu Support.
par Celso Mouta
did you reset factory?..is it working again..i ve got the same problem like you guy
par DUY NGUYEN
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