PS4 randomly loses Wifi connection and disconnects controller

so all of those suggestions are pretty much the accumulation of the diagnostics.

before going forward, connection issues can be caused by distance and obstruction. make sure any paired devices are not blocked by things such as doors/walls of an entertainment unit, walls, or couches, or even the human body.

1) i always start with a factory reset, and firmware restore. download the PS4UPDAT file from the Playstation website, and reinstall it onto the device by following the steps supplied by sony's support page. The reason i start with this, is because it is the least invasive of the repairs, and fixes a various number of issues that are caused by data corruption.

2) Next, i would look at a cleanout. Dirt and dust are conductive, and can cause board shorts. this can cause issues with processing the components like antennas.

3) replacing internal components. the Pickups for Bluetooth and Wifi are wired through the device, and mounted into the front of the housing. they can pinch from just moving the device. they can also build up static electricity from dirt and dust in your device, which could essentially damage them if the discharge is powerful enough.

4) Logic Control for the Wireless device: The wireless card is soldered into the motherboard, and replacing this requires a skillset in Surface mount Soldering. this could be failing, which can result in faulty connection.

5) Integrated motherboard failure: The problems could persist into the circuits in the board. this would require a board replacement, and that becomes more expensive than replacing the device itself, as the board is also paired to the Disc drive, which would also need to be transferred.

If you have your 'connect to internet' box checked on your PS4 system settings, and you lose Wi-Fi, the Bluetooth controllers will lose sync, at what seems to be a random time, afterwards.

I unfortunately have no internet service provider where I live but I am able to use hotspot via my phone. If my phone dies while I am using hotspot for my PS4, I will lose my Wi-Fi connection, and shortly later my controllers will unsync. I have to perform a hard reset to get my controllers working again. This problem only occurs when I have the 'connect to internet' option activated but no wifi access.

So put simply, if you have the 'connect to internet' option checked, make sure you have sufficient internet or it will annoy you greatly. I wouldn't spend money on a new controller or try to fix my antenna just yet. . . Pretty sure it's some sort of interference issue between Bluetooth and the PS4 attempting to connect to Wi-Fi.

Hope that helps...

I know how to fix it just take your ps4 outside and shoot it with a shotgun like 5 billion times and it will work

Go into you device setting and then turn off the bluetooth, then turn on the setting to cable and plug it into your charger

I know how to fix it its easy just take your ps4 outside and shoot it with a shotgun 5 billion times and it will work

I’m having the same issue but I’m thinking it’s the WiFi router or service provider because I only have the problem at my gfs house and not my own.

If you have original PS4 then it only connect to the 2.4GHz or 5GHz band on your router. If you receive an error on your PS4 that the signal is too weak then just reset or reboot your router.I know this sound weird but trust me it helps maximum of times otherwise turn off other devices on the network. If your PS4 is far from the router then try to move your system as closer to the router as you can.

Some time it might be an issue with DNS server setting. Find the setting button on your PS4 menu.In that search for network and in that select set yp internet connection. After that select custom from there. Select the WiFi network from your router.

Once you connected to the network select do not specify option. Select the DNS setting on manual. Setup primary DNS on 8.8.8.8 and secondary DNS on 8.8.4.4

If you are not getting all these steps then use Ethernet cable to connect your PS4 and Router. problem solved.

Connect your PS4 to the internet with a LAN cable and problem solve!! No idea why this issue happened when it is connected with WiFi, and hope it gets fix with the PS5

The controller disconnecting really confuses me however the PlayStation disconnecting from the Wi-Fi is normal. The way to fix it is by changing the Wi-Fi channel, I changed it by going to 192.168.1.1 and changing the channel but it depends on your Wi-Fi provider

Having the same issue except I have only owned my ps4 for about 2 months first issue I had was the controller that came with the ps4 started an an analog stick drift so I just went and bought a new controller now I’m having my controller disconnect during a game. I have to hard reset the ps4 to get the controller to reconnect it’s so frustrating!

After having this issue only recently, and reading through these posts, the issue with controllers disconnecting when the system is using wifi, is directly related to the system using the same antenna. If you turn off wifi on the PS4 or connect it using an Ethernet cable, the problem goes away immediately. This has to either be a firmware issue or a problem on the board, as replacing the antenna did not change anything. Normally my system only runs with a wired connection, but I recently moved temporarily and my normal network connections will not be setup until my new house is built. I broke a controller in the process of trying to fix this. It was old, and I felt better for a few minutes, but Sony screwed up an update back in 2017 that still persists today, and seems to be a problem even with the new systems.

use ethernet cable, works

New antenna won't help, I have the exact same problem and tried the antenna change and all I get is better signal to wifi. The network bt card still stops responding every so often.

Only thing I can help you with instead of hard resetting everytime hold down the power key till it beeps twice and the ps4 will go into shut down. It's still annoying but it's better than a hard reset.

I have never dropped my ps4 either I think it's just old wear and tear, corrupted firmware or incompatable router. Now that I think about it I just swapped my old wifi 5 to wifi 6 i think I might need to separate the 2 4 and 5 ghz bands. I'll test and make another comment to this old page

*edit

Ok so I think I fixed via safe mode (ps4=off hold down power till it beeps twice and let go) now go to upgrade system and now choose which is convenient for you (I chose internet) let it do its thing and done it should have fixed the problem for a good 5 hours and counting now, no drop wifi notifications anymore

Edit**

Ok so u was just doing some further test and went to network settings and switch from my guest wifi said back to my original said and guess what happen when I went to test it internet connection failed and controller no responsive. Previously I turned on the guest account so I can separate the 2 4 and 5ghz bands to see if it help things for some reason it still froze anyways I decided to go to safe mode and load the newest firmware after all that it stayed on till now 6 hours later...until I switch back to my original al wifi. So next I'm going to restart change my wifi back to guest 2.4 restart and I'll let it run for awhile again to see if that fixed things...wish me luck .

***edit

Well it's been a day no more blutooth and wifi dropping so what I did was activated the 2.4ghz guest account on my router and connected my ps4 it. Did a full power down and when I restarted it no more wifi...well it did once but instead of just a pop up the game also waited for reconnection after a few seconds. Other than thar no more errors hope this helped everyone

the problem is that your ps4 will have trouble connecting to bluetooth therefore it doesn't read some of your inputs and it will lose connection and turn off your controller, also poor wifi connections can cause bad controller connection aswell

Merged dual-band network that runs on both 2.4GHz and 5GHz on the same SSID seem to create an issue when there's a brief interference in your network signal triggering disconnect. Going into your router settings and giving them unique names seems to remedy this problem. (Don't recommend Xfinity routers) can also run the hardwired connection.

(Your PS4 is probably dirty too 😂)

I had this problem with my older PS4 I even bought a new controller. I have recently bought a PS4 pro and the same happens with this unit with the included controller and the older controllers. I think that there must be an issue with WiFi interference. I live in a condo with multiple WiFi signals and it would be nice if Sony could add an option to change WiFi channels on the controller. I will have to try the hard wire Ethernet cable and see if that changes anything for me.

Iv got same problem when playing gta5 on ps4 the control seems to take over by disconnected and running it's self iv tried reset control but still same problem anyone help me solve.

Had to buy a wifi extander with ethernet output. Connect the ps with a ethwrnet cable and the controller with a usb cable. Dont use wifi. Never.

Some times it must be related with your Antena. So try On new Antena. On the other hand it is related to your firmware use. So check onit. Sometimes issuer arisen because of the last system updatem. keep try with both mention above.

Bruh just reset your internet connection that usually means that the internet may be losing connection speed at times or try using google dns that boosts internet speed usually

I’m having the same problem on ps4 standard, my controller wont connect and just flashes white(i’ve tried everything to fix it). I recently bought a new ps4 because nothing would work, but I need to transfer my data from the old one to the new, but I can’t transfer the data because my controller wont connect and my ps4 isn’t connected to my wifi. So now I have another problem which is how do I transfer my data from the old ps4?

I suggest opening the console and manually check the Bluetooth antenna and receiver if it is still good and if it is still connected to the motherboard. If it is not damaged, just clip it back in place on the motherboard and that will solve the problem. If it is damaged, buy a new receiver and put it on urself. It's pretty simple.

Well mines different my controller does not disconnect but randomly when I play games like fortnite and other games the wifi turns off on my ps4 slim and I do to make it work is text internet connection and it works but then turn off your ps4/slim/pro and play tomorrow and it will work sometimes it will do it on certain days I hope for you guys not in Friday or Saturday or you will cry but hey just do that now about the disconnecting controller idk about that because it never happened to me and I hope it never would I hope I'd help u!

I’ve not been having this EXACT issue but similar. My controller with lag while playing games. I could be pushing the stick in one direction and the controls get “stuck” and my player will be moving in a completely different direction. This happens often and I’ve also had issues with the Bluetooth not staying connected with a PDP Cloud remote license for use with PS4. I’m really pulling my hair out over it. I did read where one person was having trouble after plugging in a USB hub, which is something I did a month or two ago. Not really sure when the issues started. I’ve repaired my wife’s laptop in the past so I think I could do any repairs that would necessitate such a thing. Anybody have any thoughts if this would be the same cause?

This was happening to me on my PS4 Pro every 20 minutes or so. Last night I switched the wireless connection from the 5 ghz to a 2.4 ghz connection. I then played for 3 hours without disconnecting. I dont know if this will work forever, but so far so good.

Hi, I don't normally post anything because I'm certainly not a tech person , but I had the same exact experience as most of the comments on this page.. 6 months I was frustrated, I even bought a new controller, still had the same problem. Reformatted the PlayStation completely, still had the same issue. For me this issue was the wifi connection! For some reason, whenever the wifi dropped out (mine was from a weak connection to my room) the controller would drop out too. I found the problem because I moved my PlayStation to the loungeroom near the modem, I have not had one issue with it since and it's been months. Used to drop out every 5-10 mins. Give that a go. Try a hard line and see if the problem goes away. It 100% was the issue for

The only small work around I have found for the same problem is to have the PlayStation run on ethernet connection and don’t let it connect to WIFI otherwise it starts happening again.

Have you took it apart to see if you have any broken ribbons I know I had to replace mine and it works like new the one from the Little microchip to the motherboard

From what I've seen from researching is there is a chip that connects to both wifi and controller and it can easily get damaged, so they could be the problem

Hello, I am having this same exact problem. I don’t know how to fix it besides doing a hard reset. I can say that after you hard reset your console and disconnect the ac cord from the PlayStation for a couple of minutes, then it should happen less often. This has never ever happened to me before and I have had my ps4 ever since it first came out. I’m thinking it has something to do with an update but I’m not really sure. I only say this because it’s happening to a lot of people from owning the ps4 when it originally came out, to having a new one they just bought not to long ago. Hopefully this gets fixed ASAP

After having the same problem and significant testing I found it replicable when downloading something, playing a game and having a streaming service suspended in the background. I believe the system kicks off user access to keep the console from possibly overheating or overloading?

I'M PRETTY SURE THE WIFI AND BLUETOOTH CARD ARE 1 AND THE SAME... SO I PLUGGED THE LAN CABLE IN AND I HAVEN'T HAD THE TROUBLE AGAIN.. sorry for the CAPS...

Hello, I had the same problem, controllers loosing connection from ps4 and reset on ps4 needed.

I know is a problem related with the wifi router, because with a Ethernet cable is not happening, and same issue with a brand new ps4.

Solution, laptop connected to wifi, and ps4 connected to Hotspot from laptop.

With that, no problems at all, I know is not the most comfortable one, but hopefully helps :)