Hi @djwebber ,
Have you tried a different charger cable?
Try a hard reset:
Press and hold both the power button and the volume button (plus the other 2 as well perhaps) for about 10 seconds and then release. Check if the earphones will then either show that they are charging (with the cable inserted of course) or that they will turn on if the Power button is pressed.
If they still don't work or charge at all, how long have you had the earphones?
Depending on your location there is at least a minimum 1 year (possibly 3 years not sure though) manufacturer's warranty on the earphones.
Check the purchase date on the sales receipt for the earphones and if the warranty period is still valid, consult the manufacturer's warranty statement as to what you have to do to make a claim for a warranty repair or replacement
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Thanks ! Nothing worked i just after get over it this product was good it cost a bit. So if you know anyone thats going to buy this product. I would say Big no. I have threw it out in the bin where this company should go. But i am thankful for you sending be some advise you are very kind.
have had the same problem
par Keith Langley
totally agree, worked one time with a charge, replaced it with a second one and same issue, had to throw it away. piece of crap, dont buy it
par Shelly Morgan
Had same problem just 2day. Completely stopped working/charging.
par Wendy Marsigli
Me too only two days after not charging mxm...please don't buy it
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