Karen Pitcher before even trying to do anything yourself, request to speak with someone else at Acer or send them an email/contact website
Warranty Length/Type 1 Year Limited: Parts & Labor, Mail In or Carry In
Hardware Technical Support 1 Year
Service Website http://www.acersupport.com
Service Phone Number 866-695-2237 (United States) 866-706-2237 (Canada)
You also need to contact QVC through their warranty provider Maxi-Matic Request (Any return of defective merchandise to the manufacturer must be processed accordingly by first contacting customer service (firstname.lastname@example.org) to obtain an RA # (Return Authorization Number). We will not accept any returns of merchandise without an applicable RA #.)
18401 E. Arenth Ave. City of Industry, CA 91748
Customer Support Hours of Operation MON-FRI 8:30 AM - 5:00 PM PST
(800) 365-6133 Ext: 120/107/105; (626) 912-9877 Ext: 120/107/105
Website: www.maxi-matic.com email: email@example.com
Don't take "no" for an answer. If you have proof of purchase both companies over a 1 year warranty.
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