I have a virus on my laptop it's a HP 250
IHave a HP 250 laptop and I think it may have a virus I can't put my pin number in and I have no internet what so ever can some one tell me if I can still get it fixed please
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6 commentaires
did you download anything recently?
par Aiden
No I do not download anything
par Angela Smith
Hi, would like to help but need much more information. Firstly when you say pin do you mean pin to access windows 20. And if so do you mean the computer wont boot to the screen to enter the pin or it runs very slowly and wont ever get there or wont turn on ???
Please tell us exactly what happens when you turn the laptop on.
If you find it hard to describe use a mobile phone take a video make it available
par thomas
When I turn my laptop on it just asks me to put my pin number in but on the bottom right corner there is a red x stating that I have no internet connection what so ever can you help me please
par Angela Smith
Ok so your computer starts up and there is no internet access. How did you previously access the internet I assume bi wifi ? or would you use ethernet cable ? An easy way to give the laptop an internet connection would be to connect a ethernet cable to you laptop and the other end to your router or switch. Then reboot the machine it should as long as your internet connection is working fine then allow you to have internet access without having to do any setup. Once you can gain access to the machine you will be able to fix the machine properly if there is a virus
par thomas
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