This camera is one of Sony’s HX camera series. Repairing this device is similar to the other cameras of the HX series, and requires screwdrivers and prying tools.

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What is error E:62:10 mean and how to repair

what is error E:62:10 mean and how to repair

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Dan JN that is a lens error. Could be generated by a stuck lens. Try to extend the zoom immediately after you turn the camera on. Then remove battery while still in zoom tap around battery case a few times.Then replace the battery and see if that will help. If not you will need to either repair the lens or replace it.

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Sony RX100 III - I extended to telephoto and removed battery then jiggled the lens a little. When turned on again the problem was not there. (Don't know for how long.)

par

Bro, I created an account on this site just to thank you because it worked!... Greetings from Venezuela

par

this really works. Many thanks.

par

That did it! I wonder how many mysteriously blurry shots were caused by this! You'd think with all the smarts and memory in the camera, they could have at least spelled out LENS ERROR instead of E:62:10. But anyway, maybe now it will actually focus! :-) Thanks a lot!

par

This was helpful. I too tried this , now it doesn't show that error.

par

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Hello,

Sorry to hear you have the same problem too, but again this is a very well known problem that a lot of users have. Read the full story at http://sony-e-62-10.tk/. If the device is still under warranty, bring it as soon as possible to an after-sales service center and let it fix. If it is not under warranty any more, the workaround procedure described in https://www.youtube.com/watch?v=S53D3EfD... may help, but it needs to be executed each time the device is powered on. You may also contact the support services of SONY to make them aware and/or try to invoke a hidden defect.

Regards,

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Glad to see additional info because despite being glad to see a fix in the post before this one, the problem does keep returning. Not surprised its a "lens error", as the camera took blurry photos way too often, even before this error code started. Think its probably best to replace it at this point. :-( Oh that link to sony-e-62-10.tk doesn't seem to work (just times out)

par

Hi, Thank you for your comment. Indeed the workaround has to be repeated on each power-on cycle, but as far as I am concerned the stabilizer then works again. Of course this is not a final fix to this (recurring) problem but I read that most service centers simply replace the complete lens block which makes it cost above 300€ - more or less the cost of a new device. As seen the number (and the proportion) of people having exactly the same problem this is not a normal situation. PS the link to http://sony-e-62-10.tk should work, I test it regularly, maybe it was a temporary issue of the server

par

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Hello,

I have the same problem too. This is actually a problem that happens very frequently with Sony devices.

I found over a hundred forums where users have had the same problem : take a look here.

I documented the same workaround as above, but as far as I am concerned there is no need to tap the device.

Hope it can help.

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I have SONY Cyber-shot DSC-W830 camera. Which display the error code in screen E:62:10 . Please help how to rectify the error.

Deepak

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I have a DSC-HX400V camera with the same error message. Camera works fine but the image stabilizer does not work of course, meaning I must put the camera on something stable when zooming in a lot. Fine with me.

It would be great if some software update allowed me to turn of the error message though….

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Hello, You can find software updates at https://www.sony.co.uk/electronics/suppo... but according to my experience it does not help. Only the workaround procedure I documented above does work (removing the error message and restoring the stabilizer...till the next power-down), see https://www.youtube.com/watch?v=S53D3EfD.... You can also try to get in contact with SONY's support at https://us.esupport.sony.com/support/s/s.... Regards,

par

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Have a Sony w830 showing E62.10 error code, tried shake,tap,on,off, zoom out,take the battery out ,in. still no joy. what to do throw the thing out of the window?

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Have a Sony W830, had it for four years, today it displayed error E62.10. Tried the shake, battery out, in. on zoom out battery out. this that. still no joy from Sony or anyone. I’m gonna throw the thing out of the window.

par

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Dan JN sera éternellement reconnaissant.
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