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Western Digital My Passport Drive. USB 3.0 Portable External Hard Drive.

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One Partition Not Working

I have a 1TB WD Passport that I use on my Macs, both laptop and desktop. It's worked perfectly for years. I recently updated my laptop to High Sierra and all of a sudden my external hard drive would not mount at all.

I then checked if it would show up on my desktop since it was still running Mountain Lion, which it did just fine. The next day I tried accessing my files again and could no longer view them on the desktop. My external HD is partitioned so that one part is for storage and the other is a boot up disc. The boot up disc is currently the only part that will mount and show anything. The storage section is apparently corrupted somehow.

I tried Disk Utility, free data recovery software and even shelled out $130 for Diskwarrior to no avail. When plugged in, the external HD will run (meaning I can feel it spinning and the light is on) but the storage part of the partition will not show up :( I don't know what else to do, but I feel like there's gotta be something. Apple's Disk Utility shows that there is 900+ GB of data on that partition but I just can't find a way to access it.

Any help, direction/guidance would be deeply appreciated. Thanks!

Update (07/20/2018)

I tried opening it in Windows, but it's formatted for Mac so I don't think it was able to do anything unless I reformatted it.

I did however find an application called Stellar Phoenix Mac Data Recovery which is free to download. When I let is scan my hard drive, it actually found my files, listed the folders and file names and everything. It cost $99, but I'm currently recovering at least 99% of my data. I wish I would have tried this first and saved some money!!!! But at least I'm getting my data back.

Thanks for your response. Hopefully this helps someone else.

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1 solution

That's weird. I'm not sure what hard drive diagnostic software apple provide or are available for apple products, however there is a built in tool with Windows (that is if you have a Windows machine to hand). If you do then great, open up the 'Run' window by pressing the Windows icon + R or also by typing 'Run' in the search bar. Type in 'diskmgmt.msc' and press enter. It will bring you to a list of drives and a table looking GUI.

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Right click your drive partition and then click 'properties'.

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From there, click the 'tools' tab and then where it says 'error checking', click 'check'.

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This should check your drive's partition for any errors and hopefully fix them so that you can access your data.

However, if you do not have a Windows PC or Laptop to hand then you can try visiting this website.

If your hard drive partition has errors then I myself could not tell you what you could do further. If your drive partition is checked and gets repaired then that's great! Good luck.

-Also, it helps to de-fragment your drive every now and then to prolong it's life and increase read / write speeds.

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Dorothy sera éternellement reconnaissant.
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