Are you sure you where speaking to a REAL Apple person or a someone claiming to be Apple and is not?
As far as I know Apple doesn't use TeamViewer for remote viewing. I would be very careful letting anyone persuaded me to do any remote viewing of my system as they could do something on your system to steal information.
Performance issues wouldn't have anything to do with your battery. The amount of RAM the kind & size of your storage and how full it is have more bearing. The newer MacBook Pro’s are all badly throttled due to thermal limitations of the thin frame. The i9 is the worse and not worth the added cost, it’s just a waste.
With such a locked in system with the newer Retina systems with soldered RAM and now soldered storage you need to be more careful on sizing your system from the get go.
Today, I often find people (real Pro’s) need 16 GB or more of RAM and 1 TB or bigger onboard SSD storage. Also keep in mind SSD's need to have at least 1/4 of them left empty for Virtual RAM (V-RAM), caching, paging and in some apps scratch space.
I would monitor the system via Activity Monitor as well as the systems thermals via TG Pro using its logging function to then comparing across the two.
The newer 2016 onward MacBook Pro's do have an issue with power when the system is flat out (a rarity for most). The CPU/GPU can demand more power than what the combined power being supplied by both the battery and power adapter can supply. Basically, the power draw can exceed the supply. This gets into the differences between a portable systems limits Vs a proper desktop for heavy processing chores.
A lot of this gets into what we ideally want and what is technically feasible with todays technology. We want super powerful computers to fit into a laptop! Sadly, this is just not possible no matter who’s hardware you jump to.
True, Apple has overstretched its self with the new 2016 onward models. They are too thin for proper cooling and the CPU’s are badly throttled and the butterfly keyboards have issues.
This series are not designed for REAL Pros or high-end amateurs! I would stick with the 2015 retina MacBook Pro with 16 GB of RAM for now. At least you could upgrade the SSD and you get a better balanced system.
Yes, this is a sad state of affairs for Apple system lovers, there is a glimmer of hope Apple has seen the light and the next model of the MacBook Pro will address some if not all of these defects. We’ll need to wait till June hopefully we’ll see at least s peak of the REAL Pro gear between the new Mac Pro and the next gen of MacBook Pro which is more Pro.
If I could I would take a magic marker crossing out the word ‘Pro’ on all of the current systems as they are really just a slightly improved MacBook and not a real Pro system at all. Between the locked onboard in RAM & storage, the lack of needed ports and the most important a breakaway power cord (MagSafe) I’m still waiting for a Real Pro’s MacBook Pro!
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