Logic board burnt - Apple refusing warranty
I have a MacBook Pro 2018 (custom build) where my Logic Board has been “burnt” according to the authorised Apple Repair Center. I have AppleCare Protection (I live in Denmark, so it’s not the same as AppleCare Protection Plus, as far as I know).
The machine is just about 1 year and 3 months old. It’s been repaired 2 times in February 2019 (logic board replaced) and March 2019 (top case replaced) due to a blinking Touch Bar.
On Monday, November 18th, Macbook Pro would not turn on. It had been hooked up to my LG UltraFine 5K screen standing on my desk the entire weekend (it is hooked up to this screen a lot as it’s my primary workstation).
When I’m on the road, I’ve been using a smaller charge from Innergie (60W USB-C) which is fine for most uses.
According to the repair center, the logic board has been “burnt” (specifically this component):
Apple is saying that this is an external damage to the logic board and as such is not covered under warranty. To be clear, there has been no other electrical damage to any other devices in my house (i.e. no lightning storm or weird surge in power).
Can anybody shed some light on this? I’m just shocked I have to pay over 1000 USD for this when I purchased the extended warranty from Apple :)
Cette question est-elle utile ?