Rep: 13
1
The keyboard and the trackpad will not work. The pointer in stuck in the left corner and the keyboard doesn’t light up. The computer is still charging and turns on.
Update: after a few hours of it being stuck like this my keyboard and trackpad finally started to work again, but the trackpad is still not clicking properly
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Rep: 479,3k
35
329
971
Time to get your system to Apple for repairs!
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Rep: 685,3k
3,4k
1,1k
2,6k
This should be covered by Apples’
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
Notably, even the new 13- and 15-inch 2019 MacBook Pro models are eligible for the Keyboard Service Program, hinting that the new material used in the revised keyboards may not offer a true fix. The program offers repair and replacement of faulty keyboards for four years after purchase.May 21, 2019
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1 commentaire
Can you tell us a bit more, Did you bang or drop your system or did you have a liquid spill into the keyboard/trackpad?
If you didn't damage your system in any way I would bring (ship) the system to Apple for warranty repair.
par Dan