Aller au contenu principal

The Samsung Galaxy Note10 is a smartphone from Samsung, Announced in August 2019.

Questions au sujet de 17 Voir tout

note 10 temperature too low

hello, my note 10 fell down but everything was alright until the battery run out and i plugged it in and i got the msg “Your phone's temperature is too low. Charging will continue when the temperature returns to normal"

the phone still works fine while plugged in but wont charge past 1% i already checked the wireless charging card in the back and it seems ok

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 7
5 commentaires

what happened now, is the phone ok? what did you do?

par

still not charging

par

So this started with me last night.

Got stuck at 1% and tried to kill the battery with hi-res games and it wouldn't die after 10 min.

Took my otter box off and put it under a blanket and went to bed and it charged to 60%.

Called T-Mobile and they said it was actually a Samsung software problem, and we're basically SOL until Samsung actually fixes it. Said if it completely dies they will replace it but it's probably just gonna happen again. He recommended factory reset as it has helped for others.

Phone gets down to 4% on the charger for about 15 min. I take it off charger, take the SD and Sim card out and let it sit for 20 min.

Turned it on and im at 27% now…

I have come to 2 conclusions: Samsung is robbing us and seem to not have any plans to fix it, and that the phone is actually charging while the battery logo is flashing, the phone just doesn't recognize it until you restart it. I'm about to see after another 15 min and update.

Edit: charged for 15 more min. Restarted. Stayed at 27% for about a minute, and since typing this edit, I have dropped to 10%

par

I have a note 1O plus that I have changed the charging port, battery, and coil on over and over again and I am still getting the battery is too cold to charge warning. Has anyone else experienced this problem?

par

i am having this exact problem and found a youtube video that shows you how to fix this by taking phone apart and replace the charge port. However after reading this the phone started charging on a fast port and its charging pretty quickly now. So im guessing this is a flaw in design or very cheap parts used. Either way Samsung should be ashamed of some crappy design and do the right thing and recall.

par

Ajouter un commentaire

9 Réponses

Réponse la plus utile

There seems to be a problem with the wireless assembly’s contact to the mother board which has a temp sensor attached. Give your phone a gentle press on the back just under the camera and a little bit to the right. This is just a temporary fix as the wireless charger will probably lose contact again. Hope this helps.

Block Image

Cette réponse est-elle utile ?

Indice 19

17 commentaires:

!&&* yeah man, it works. Took some firm pressure but I'm charging now. Been scared to unplug my phone thats been stuck at 1% all day long. Thank you! I saw a YouTube video of a guy using a wood clamp to do this but I don't have a clamp. I tried squeezing the phone but it didn't work until I tried in the spot you indicated.

par

This worked immediately! I had been on 1% for over a day and my phone kept telling me to connect the charger even though it was connected. I pressed in this exact spot for about 5-10 seconds and within 5-10 seconds, it started charging. I am able to charge it fully!! Thank you SO SO SO much!!!

par

I pressed the point you mentioned above by hand and it is charging now.

par

I replaced the wireless charging cable and still had the same problem. So I folded up a small square piece of paper and placed it on top of the connection and installed the back glass and so far it’s been working with no issues.

par

Hey Juan I have the same issue with my phone , back glass is damaged and phone has been dropped quite a few times. The last 1 month or so I've been getting by with pressing the phone in various places and getting it to charge but today it won't charge properly at all no matter how many times or how much I press the back.

Looks like I need to get it fixed , do you know exactly what the issue is ?

Thanks

par

Voir 12 commentaires en plus

Ajouter un commentaire

The temperature sensor is still attached to the wireless charging coil so that will need replacing. But from what I’ve heard from other repair shops, they have a hard time finding that coil. And be careful with the connector. In this series of phone, they switched to a physical connector and in some cases, techs have damaged the connector, either on the board or just the coil itself.

Cette réponse est-elle utile ?

Indice 3

7 commentaires:

It likley is a faulty sensor, see if it responds to a warmer temperature, not to hot though. If it doesnt work think about replacing the temperature sensor

par

room temp here is 37° and even while it is off i still get this msg, so its always a too llwo temp msg, the prob is i dont know how many sensors there are and where r they

par

In the past it was on the nfc. Anybody figure out where they moved it to now? battery maybe?

par

I have the same problem.

https://www.youtube.com/watch?v=b0__poRA...

I tried replacing the NFC antenna as shown in this video, but it didn't work.

Is there a temperature sensor in the battery as well?

par

I think it's in the earpiece speaker, but I'm not 100% sure

par

Voir 2 commentaires en plus

Ajouter un commentaire

It's my understanding that this is a pretty widespread issue with the Note 10 and the Note 10 plus. I've attempted to address this issue with several customers and here's what I've learned… The connector that attaches the NFC coil to the motherboard breaks connection with the motherboard. This is something that will need to be handled by a shop that performs microsoldering. It is still possible that this issue is caused by a faulty thermistor on the wireless charging coil, but in my experience (five devices all with the same outcome), it has always been a motherboard issue.

I would like to see Samsung step forward and address this issue, as it seems to affect a large enough percentage of these devices.

Cette réponse est-elle utile ?

Indice 2
Ajouter un commentaire

Block Image

change

Cette réponse est-elle utile ?

Indice 2

1 commentaire:

Aby Ghazi what is this part we are looking at? what is wrong with it and why should it get changed?

par

Ajouter un commentaire

Turn phone completely off. Remove sd and at&t cards. I left my off for about 20 minutes, while I put the cards in my old phone. I plugged in the phone that wouldn't charge. Bam!! Started charging again. I do not know if this is a temporary fix, but as of now it charged to a full battery. The phone is a galaxy note 10 plus.

Cette réponse est-elle utile ?

Indice 1

2 commentaires:

So I tried this after being stuck at 4% on the charger. When I turned it back on it was at 27%. I tried to run mobile games to kill the battery at 1% last night and it wouldn't. I think the phone actually charges but it just doesn't realize it at the time?

par

Change charging port if problem not solved Add some paper/tape above wireless connector to fit it rightly then put the shield above it tight screws properly . If still have a problem contact me

par

Ajouter un commentaire

Pressing on the back of the phone about 3/4" down from the bottom of the camera and over to the right 1/4" did the trick. It takes about 1.5lbs-2lbs of pressure. You can look at your phone while pressing it and apply pressure until you see charging icon turn on. TY for this tip, it has saved me some dinero!:)

Cette réponse est-elle utile ?

Indice 1
Ajouter un commentaire

oh my god for anyone who has this issue please try the &&^&^$^ pressure trick on the wireless coil actually &&^&^$^ works i hate samsung please never buy any samsung product buy android or ios idc &&^& this stupid &&^&^$^ company :skull:

Cette réponse est-elle utile ?

Indice 0

1 commentaire:

the emojis make it all worse :skull: *!&*^#%

par

Ajouter un commentaire

So I had the exact same issue (Note 10+) but to make it worse, my wireless charging coil got damaged at the connection point with the motherboard. I was just about ready to give up and dispose the phone in spare parts since I couldn't charge it anyway then a random encounter with a phone repair tech revealed that there's a hardware workaround. Apparently they solder a single diode on the wireless charging coil terminal and that's it. Problem solved. Sure I won't be using the wireless charging forever but at least I'll be able to charge the phone conventionally without any issues.

If you didn't notice, even the camera flash doesn't work with a faulty wireless assembly. This diode fixes all that. Don't know how, not going to ask how so don't ask me how. It simply works.

Hope this helps.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

After ordering multiple replacement coils off eBay and swapping them, I found that the coil itself was not the issue. The most common issue is with the connector on the motherboard (I believe it's referred to as the NFC FPC connector). There are videos of specialists microsoldering a new connector on the Note on YouTube to fix the problem (VCC repairs IIRC). The reason pushing on the spot below the camera works is because you're forcing a good contact between the coil cable and the connector and the connector and the motherboard. I saw on eBay there are people offering to replace and resolder the connector for around $60. But I tried something given my new understanding of the issue that seems to have completely fixed this (for now at least). If it comes back, I'll just pay the $60. Here's what I did:

-follow the ifixit guide to replace the coil.

-But don't actually replace it

-Just unscrew the metal plate and fold it back

-Then, cut some cardstock the size of the connector and place it on top of the coil cable that is plugged into the connector

-Rescrew the metal plate

-The metal plate with cardstock between it and the cable/connector should now be applying consistent downward pressure on the spot to ensure good contact

-before you replace the back cover, plug it in and see that it charges. You can also test wireless charging since that seems more sensitive to a good connection.

-If all is good, close up the phone and you're done. If not, maybe add another piece of cardstock in between to increase the pressure.

Hope this helps others!

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Ajouter une réponse

mond er sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 44

7 derniers jours : 245

30 derniers jours : 1,079

Total : 33,019