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3rd Generation high performance tablet computer released by Apple in October 2018. Models A1876, A2014, and A1895.

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My ipad downloaded an update and now dont want to start , the apple lo

my ipad downloaded an update and now dont want to start , the apple logo appears and then shut down and repeats , I took it to apple and they said it cant be repaired I need to buy a new Ipad

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hello Jean,

that is a normal situation in apple’s Genius Bar. They can’t repair your tablet because they don’t know what is wrong with it. A fault suggest hardware issue but it can be a different thing. Let’s find out together :-)

Firstly, important thing is its history. What happened with it: any repair, drop or somethings. Secondly, capacity and last copy of your data. Then thirdly, iCloud and its usefulness.

Is your tablet connects to pc/Mac? If yes, restore it with no copy. Install your iCloud account but don’t restore a last copy. Use a fresh install. All data will actualizing via iCloud account. If tablet starts normally, you will be able to install all your apps. That all for first step. Let me know :-) take care,

  • regards,

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Sorry to hear about your iPad. I am curious to know if you started the update with your battery charged to 100%?

If not, what would you estimate your battery charge at the time of the update?

@tojaert is right about connecting to your PC/Mac and restoring without using your iCloud backup until you get the iPad back up and running.

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Jean Nel sera éternellement reconnaissant.
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