Cosmo will not wake up and drive off charger. What is going wrong?

Our cosmo has not been used for a bit and when we recently attempted to start him up, we found the he is in constant wake up mode.

The robot will not drive off the charger and if I pick him up and move him, the app message constantly says that he is waking up.

Seemingly related, if I fiddle with the app enough, I can get into the tuneup portion, but that menu tells me he is not upright.

Any ideas?

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