Keyboard and Trackpad Stopped Working

Hello all,

I have a 2017 Macbook Pro 13” function keys. Almost 3 weeks ago, I was using my laptop then all of a sudden the keyboard and trackpad stopped working. Even during boot, it does not recognize either of them. I cannot run SMC reset or anything. It is currently stuck in recovery mode telling me to turn on my mouse or trackpad since the internal device is not detected. I tried connecting a mouse and keyboard and the mouse worked fine, but I think the keyboard I was using was acting funny. I am going to try and get a hold of an Apple Keyboard and Trackpad or Mouse and see what I can figure out with an SMC reset and Apple Diag.

I took it to an Apple Store about two weeks ago, they took it to the back for 10-20 minutes, and couldn’t get anything to work. They didn’t give me many details on what they did, other than checking the connections and reseating them. They quoted me almost $500 to get it fixed because they were unsure if it was the trackpad and keyboard or logic board, but for double that I could buy a new laptop, so of course, I walked out.

I work on computers for a living, so obviously I’m fine with working on these, I was just seeing if I could get some free diag from Apple, but nope. Has anyone had a similar issue? I plan on running these commands tonight, hopefully, to see what I can come up with. I will post the results.

Thanks in advance,

Austin D.