Hello all. I have been a Dash user since they originally made it available. According to insulet one of the very first. I was so glad to get rid of the huge Eros unit. My very first one the battery was good and it lasted me a long time until they sent me a replacement unit because there was a programming issue when we Bolus.
Every unit I have had since after that 1st one has not lasted battery wise for more than a couple of months. I call up and talk to Support and every time I tell them just to send me a replacement battery. Instead they always send me a replacement unit. So far with the last one being last week that I had to replace, they have sent me five units all together instead of five batteries throughout the years. If you need another battery you're not going to get it I've talked to everybody at Insulet and they say that they'll send you a battery and every one of the 4 other times I've asked they always sent a whole unit. This last time (my 5th) they said they would definitely send me just the battery. Once again they sent me a whole unit. I called back and talked to support again this time I was able to talk to a manager and he told me that since the Dash unit came out they have never had a part # for just the battery. He also told me that they have been aware for quite sometime now about the battery issues. His suggestion was to get the Omnipod 5 system he said that the problem doesn't exist with that PDM also depending on the model cellphone it can be used through the cell phone app after the initial setup through the Omnipod 5 PDM. Hope this helps.
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