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Trouble running Image Tool Unit Test for Chromebook RMA Shim

For the life of me, I cannot run the image tool unit test (py/tools/image_tool_rma_unittest.py) without receiving the error:

from cros.factory.tools import image_tool

ModuleNotFoundError: No module named 'cros'

Aside from that, I can get the actual RMA image tool to run (setup/image_tool) without a missing module error, but there is no method of acquiring factory bundles for the general public. Is there something I'm missing? I work at a shop that works on a large variety of Chromebooks, and this tool would be incredibly helpful to us. We would need the factory bundle for each model of device we work on, though, and I cannot find any online repositories for the factory bundles. Does anyone have any insights to offer?

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Which Chromebook/Chromebooks are you trying to make a shim for?

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@jmehnert The first model I intended to make an RMA shim for was an HP 11A G6 as it is our most common repair. Though I would then want to make shims for HP 11 G6, HP 11(A) G8, Acer R721T/C733, Dell 3100, Asus C204, and Lenovo 300e/500e to cover all of our most common models.

We commonly use the Chromebook Recovery Utility extension to reinstall the OS, but this RMA shim could allow us far more granular control in our software/firmware repair processes. Unfortunately, it seems the manufacturers and/or Google are unwilling to share this data openly.

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Apologies for the delay in response to this. I wanted to make sure I had my facts in order for this one. Acer has a service called Acer ASP which should get you access to all the RMA Shim modules that you will need for any Acer Chromebook/Chrome OS device. As for Dell and HP devices, I would reach out to their support and see if you can get the files for RMA Shims through them.

Most of my experience with Chromebooks has been primarily with Acer. So if you reach out to their support and ask about Acer ASP and getting access to the RMA Shim modules then they should set you up with access to them. Their should also be additional documentation to help you run the shims for any device.

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Thank you, we have successfully acquired access to Acer ASP. This has been a great help!

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@Joe Markey Always glad to help out. If you hear anything back from Dell or HP tell us about the process here. It would be useful for others who may have the same issue

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Joe Markey sera éternellement reconnaissant.
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