Why is the right side of my phone on the screen not clickable?

The right side of my phone screen is not responding to touch affecting number 1, 4, 7 and ×. How can this be fixed please I can't enter my password

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Hi @success45gift,

Just clarifying did you mean the left side as most number pads show 1, 4, 7 & * on that side, not the right side?

Has the phone been dropped or gotten wet at all?

What is the model number of your phone?


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