An error has occured while updating the device software.Use the emerge

хотел перепрошить пишет An error has while updating the device software.Use the emergency recovery function in the smart switch PC software.

в smart switch пишет что не удалось подключится к устройству

(the smart switch says that it couldn't connect to the device, and I inserted it into different USB ports on my computer. Please help me.)

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