touchscreen stopped working after I connected a Bluetooth keyboard.
Hi. I have a Microsoft Surface Pro 2017 (Model 1796). My touchscreen stopped working after I connected a Bluetooth keyboard. The keyboard worked, but the touchscreen stopped responding. There was no drop or water damage.
In Device Manager, “Surface Tcon Device” shows a yellow warning sign with Code 10 – This device cannot start. I tried uninstalling/reinstalling drivers, restarting, and Windows updates, but nothing fixed it.
Could a Bluetooth keyboard connection cause a driver/firmware issue, or is this likely a hardware problem?
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Hi @dilbaroyva42968
What happens if you disconnect (unpair) the BT keyboard from the laptop, does the touchscreen then work again?
par jayeff