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Version actuelle par : mayer (détails du vote) ,

Titre:

Recover iPad Pictures after Apple Factory Reset

Texte:

Hello,

I have a 2 part question. After contacting Apple Support because my iPad was freezing they guided me to do an iCloud Back-Up and then delete my account to re-synced with the iCloud back up. Unfortunately the Apple agent did not verify our 'Manage iCloud storage' to see that out 'Camera Roll' Pictures were turned off. This deleted 4 years of very important pictures (to say the very least). I was transferred to an Apple Senior Supervisor, who admitted his agent's mistake and said that there was nothing they can do.

The Senior Supervisor tried to send us and 'iPod Nano' as compensation ($150.00) and said that we would have to try and find an Apple certified retailer to try and recuperate the lost data (pictures) on our own and AT OUR EXPENSE.

This is a nightmare and what Apple is offering is a joke. I searched the Internet for programs to recuperate the data to no avail.

1. Please advise if there is any way (software or other) to recuperate these deleted pictures (as they were not backup anywhere) as the only way would be via the hard-disk on the iPad.

2. Please also advise what course of action to take  with Apple as what they are offering is a sub-standard brush off.

Thank you for your time and effort

Appareil:

iPad 3 Wi-Fi

Statut:

open

Réponse acceptée:

+152696

Modifié par : oldturkey03 ,

Titre:

Recover iPad Pictures after Apple Factory Reset

Texte:

Hello,

I have a 2 part question. After contacting Apple Support because my iPad was freezing they guided me to do an iCloud Back-Up and then delete my account to re-synced with the iCloud back up. Unfortunately the Apple agent did not verify our 'Manage iCloud storage' to see that out 'Camera Roll' Pictures were turned off. This deleted 4 years of very important pictures (to say the very least). I was transferred to an Apple Senior Supervisor, who admitted his agent's mistake and said that there was nothing they can do.

The Senior Supervisor tried to send us and 'iPod Nano' as compensation ($150.00) and said that we would have to try and find an Apple certified retailer to try and recuperate the lost data (pictures) on our own and AT OUR EXPENSE.

This is a nightmare and what Apple is offering is a joke. I searched the Internet for programs to recuperate the data to no avail.

1. Please advise if there is any way (software or other) to recuperate these deleted pictures (as they were not backup anywhere) as the only way would be via the hard-disk on the iPad.

2. Please also advise what course of action to take  with Apple as what they are offering is a sub-standard brush off.

Thank you for your time and effort

Appareil:

-iPad (3rd generation) Wi-Fi 64 GB
+iPad 3 Wi-Fi

Statut:

open

Contribution d'origine par : Mark ,

Titre:

Recover iPad Pictures after Apple Factory Reset

Texte:

Hello,

I have a 2 part question. After contacting Apple Support because my iPad was freezing they guided me to do an iCloud Back-Up and then delete my account to re-synced with the iCloud back up. Unfortunately the Apple agent did not verify our 'Manage iCloud storage' to see that out 'Camera Roll' Pictures were turned off. This deleted 4 years of very important pictures (to say the very least). I was transferred to an Apple Senior Supervisor, who admitted his agent's mistake and said that there was nothing they can do.

The Senior Supervisor tried to send us and 'iPod Nano' as compensation ($150.00) and said that we would have to try and find an Apple certified retailer to try and recuperate the lost data (pictures) on our own and AT OUR EXPENSE.

This is a nightmare and what Apple is offering is a joke. I searched the Internet for programs to recuperate the data to no avail.

1. Please advise if there is any way (software or other) to recuperate these deleted pictures (as they were not backup anywhere) as the only way would be via the hard-disk on the iPad.

2. Please also advise what course of action to take  with Apple as what they are offering is a sub-standard brush off.

Thank you for your time and effort

Appareil:

iPad (3rd generation) Wi-Fi 64 GB

Statut:

open