Message d'origine par : Linda Spag ,
Got this message and it worked. Take the battery out. Wait 30 seconds, put it back in and reboot. Chat InformationPlease wait for a Samsung Agent to respond. Chat InformationYou are now chatting with 'Kathy'. There will be a brief survey at the end of our chat to share feedback on my performance today. Chat InformationYour Issue ID for this chat is LTK1125601081130X Kathy: Hi, thank you for contacting Samsung Technical Support. How may I help you today? Visitor: I have a samsung Galaxy 3 that is one year and 11 months old and has frozen to a screen that says "factory mode", "Product Name: SGH-7747" "custom binary download: no" more... Kathy: I understand that your phone is stuck at " Factory mode" . Am I correct? Visitor: it has Loyd and says "Downloading...Do not turn off target!!" It has been in this mode for 12 hours. Visitor: loyd the green andriod guy Kathy: Yes, I understand your concern. Kathy: I'll try my best to fix the issue. Visitor: thanks Kathy: You're welcome. Kathy: Do you have the device with you ? Visitor: yes Kathy: Lets perform Soft Reset on your device, it will refresh the internal circuitry of your device. Visitor: ok Kathy: Please follow the steps mentioned below to perform a soft reset on your Phone. 1. Turn off the handset. 2. Remove the battery and wait for 30 seconds. 3. Reinsert the battery and turn ON the device. Kathy: Please do not press and other keys while perform "Soft reset". Visitor: it won't turn off. should i skip to #2 and pull the battery? Kathy: Please do. Visitor: hold on please Kathy: I am with you. Kathy: Should I provide you link for removing the back cover? Visitor: i've got it. its appearing to start back up Kathy: Great ! Kathy: Please let me know if you are able to see the home screen. Visitor: yes Kathy: Great ! Kathy: It seems the issue is fixed. Kathy: You will see sometimes the "Downloading...Do not turn off target!!" if you press any other key while powering on the phone. Kathy: Please do not press any keys while powering On the phone. Visitor: Oh, I must have had the side buttons pressed while I was plugging the phone in. But it was powering down because the battery was at 1%. Kathy: Yes, while powering On you must have pressed any other key. Visitor: it was powering itself off. I did not try to power it on. Oh well. I'm just glad its fixed. thank you Kathy: You're welcome.