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Version actuelle par : mayer (détails du vote) ,

Titre:

Abnormal factory reset cant login

Texte:

My phone says abnormal factory reset and asks me to login to my Samsung  acct. This is my old phone  and u currently have an edge on the same acct but it wont let me login.  Says the user id or password is wrong. Ive changed the password per samsungs advice and it still wont login. I sent it to Samsung since it's under a yr old but they said  ut was not repairable. When i called and asked why they  said it had an after market screen which it doesnt!!! I argued this point but got nowhere. Thinking maybe i could hire someone to fix it but having no luck. The repair guy told me to look for online advice

Appareil:

Samsung Galaxy S6

Statut:

open

Réponse acceptée:

316900

Contribution d'origine par : Jodine ,

Titre:

Abnormal factory reset cant login

Texte:

My phone says abnormal factory reset and asks me to login to my Samsung  acct. This is my old phone  and u currently have an edge on the same acct but it wont let me login.  Says the user id or password is wrong. Ive changed the password per samsungs advice and it still wont login. I sent it to Samsung since it's under a yr old but they said  ut was not repairable. When i called and asked why they  said it had an after market screen which it doesnt!!! I argued this point but got nowhere. Thinking maybe i could hire someone to fix it but having no luck. The repair guy told me to look for online advice

Appareil:

Samsung Galaxy S6

Statut:

open