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Version actuelle par : mayer (détails du vote) ,

Titre:

Phone won't turn on at all

Texte:

My phone froze on the "Samsung logo" start-up screen and did not want to shut off with just the power button. I held the power, home, and volume buttons to boot into Recovery Mode and it did. I chose to boot it up normally but then it froze on the Recovery Mode screen. I held the power button down to shut it off then it didn't want to turn back on so I plugged it in. When I did, a green screen was displayed with some OS options, so I chose to start it up with the existing OS. Now it doesn't want to turn on at all and doesn't show the battery screen when charging.  Please help. Thank you.

Appareil:

Samsung Galaxy S6

Statut:

open

Réponse acceptée:

347119

Message d'origine par : Randy P ,

Titre:

Phone won't turn on at all

Texte:

My phone froze on the "Samsung logo" start-up screen and did not want to shut off with just the power button. I held the power, home, and volume buttons to boot into Recovery Mode and it did. I chose to boot it up normally but then it froze on the Recovery Mode screen. I held the power button down to shut it off then it didn't want to turn back on so I plugged it in. When I did, a green screen was displayed with some OS options, so I chose to start it up with the existing OS. Now it doesn't want to turn on at all and doesn't show the battery screen when charging.  Please help. Thank you.

Appareil:

Samsung Galaxy S6

Statut:

open