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Contribution d'origine par : Dolan Drake ,

Titre:

No power when disconnected from AC Adapter

Texte:

So the problem I'm having with my surface pro 4 is that it dies when not connected to the AC adapter. Instantly as though it has no battery power. Now I know, most of the time this would be the battery. So here comes the unusual part that has me wondering if it really is or not. Battery Report shows that the battery is there, fully charged and functional. And the battery meter also shows fully charged and plugged in. I've Updated drivers, windows and have even reinstalled windows hoping it was a software problem.

[image|1185544]

[image|1185545]

Any other suggestions or can we conclude it is just a faulty battery? Thanks in advance.

Appareil:

Microsoft Surface Pro 4

Statut:

open