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Contribution d'origine par : [deleted] ,

Titre:

Error 0xc0000185 BSOD after Windows 8.1 to 10 update

Texte:

Hey iFixit community,

After updating my Dell Inspiron 3521 from  Windows 8.1 to 10, a nice BSOD showed up with the error code 0xc0000185. It said "You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer." I have tried multiple solutions from other websites to no avail. The furthest I have gotten was changing my BIOS settings from UEFI to Legacy boot, allowing it to boot from USB drives. However, with no other drives plugged in, it detects no bootable media. Has the hard drive failed? Will I need to purchase a new copy of Windows (I do not have the original product key)?

Service Tag: DHKC0X1

Thanks for any help,

Tanner Lange

P.S. If you need any more information/pictures, I will update this post as soon as possible.

Appareil:

Dell Inspiron 15-3521

Statut:

open