Here's an answer western digital sucks and they're refund warranty policies are junk and they will lead you on to believe your getting a refund than screw up your warranty by not sending you all the info needed to return item messaging you from random email address you can't respond too open up like 59 tickets on website for nothing . Giant 259$ paper weight is what western digital sells . They make such crappy hardrrives they fail after a year of light to no use for no reason. Worst company ever . Never again . NEVEE