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Message d'origine par : Alyssia Wilcox ,

Titre:

How to fix google play store - not downloading anything?

Texte:

So I have a Samsung J5 pro, and I can’t download anything from the Google Play Store app.[br]

Every time I try, it seems to be downloading then I receive the notification that it cannot install this app. I have followed all solutions provided by support google and even Samsung on this problem, but nothing works.[br]

I had this problem previously about 4 months ago. After I had factory reset my phone, the problem was no longer there - a friend of mine said that it was due to Stan being linked to my google account, so nothing will download unless the prescription is paid.[br]

However, for the last 2 months, I have had this same problem again, the Stan prescription has been paid for and I have also factory reset my phone twice more, followed the suggested solutions multiple times as well. I also tried not backing up and restoring my google account data, and removing it from my drive to see if that may have been the problem.[br]

The only thing that I can think of doing is completely removing all data from my phone, removing my SD card, removing all back-up data on both my Google and Samsung accounts, then factory reset my phone. If that does not work, I might have to take it to a phone repair shop.[br]

Is anyone else having the same problem? Do you know how to fix it?

Appareil:

Samsung Galaxy J5 (2015)

Statut:

open