For the leap pad Academy Hold the volume up button and the power button Down at the same time hold until the tablet goes off and until it comes back on, this will take u to reboot mode, go down to erase and reset and this will take only a few seconds, when done resetting the same screen will come back up and all u do is reboot and this will power the tablet back on and it should be back to factory settings as if it were new, hope this helps because i purchased a return and thought I was going to have to just return it because I had tried everyThing and I just happen to try this because I know it can be done with android phones also