Laptop will not use Battery Power after Battery Replacement
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Hello!
I just purchased a replacement battery from here and did a replacement. The laptop turned on just fine, and the battery was detected, so I began doing the calibration step by charging it to full. However, the laptop is unable to use battery power and shuts off immediately when the power cord is unplugged. It will not turn on at all if the cord isn't connected. Additionally, using Lenovo's utility to perform the battery calibration fails because the battery never drops below 100%.
I think there is likely something wrong with the battery because there is no other indication that I did anything wrong. Running the battery info utility in Windows' cmd and checking it in the Lenovo tool work perfectly, and it accurately shows the battery model number, number of cycles (just 1 because it's brand new), and capacity.
I also tried using the battery reset button under the chassis, as well as removing and reconnecting the battery to no avail. Are there any other steps I can try before sending the battery back?