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Introduction

This guide will show how to replace the printer head for the printer.

  1. Open the  printer head cover door by pulling the cover door.
    • Open the printer head cover door by pulling the cover door.

    • Power on the printer. This will move the print head to the left so you can access it.

    • Unplug the power cable from the back of the printer.

    • Do not power down the printer using the power button, as this will cause the printhead to move back to the right, making it incaccessible.

  2. Locate the printer head on the left side of the printer. Locate the printer head on the left side of the printer.
    • Locate the printer head on the left side of the printer.

  3. Pull the white plastic tab on the right of the printhead toward you on an upward swing to unlock the printhead. Pull the white plastic tab on the right of the printhead toward you on an upward swing to unlock the printhead.
    • Pull the white plastic tab on the right of the printhead toward you on an upward swing to unlock the printhead.

  4. Gently pull out the printer head. Gently pull out the printer head.
    • Gently pull out the printer head.

Conclusion

To reassemble your device, follow these instructions in reverse order.

5 autres ont terminé cette réparation.

Scott

Membre depuis le 24/01/2018

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3 tutoriels rédigés

Équipe

Cal Poly, Team S19-G2, Livingston Spring 2018 Membre de l'équipe Cal Poly, Team S19-G2, Livingston Spring 2018

CPSU-LIVINGSTON-S18S19G2

1 membre

3 tutoriels rédigés

11 commentaires

Did not work for me on my HP 8620.

Sam Cauchi - Réponse

Do you sell the replacement print head box for the HP Officejet pro 8620?

Do you post to England?

Thanks Pat Trotter

Pat Trotter - Réponse

How about always paperjam and printhead just moving by 1 inch

Setiawan Ayooservice - Réponse

Replacing easy.

BUT. Can it be repaired? Someone real experience with it?

PS. Of course only as no physical damage from outside and all 4 ink chambers (1) still sealed properly and (2) never have run empty

lbruederlin - Réponse

Did not work for me. Followed the instruction and re installed the printhead. Same issue.

abenani2000 - Réponse

DOES NOT WORK!!! I’ve tried ever remedy available. There is NO solution to this problem. If you do get it working, the error message will return shortly afterwards. I believe HP knew of this problem and deliberately chose not to find a remedy….thus class action. Frustrating. I’ve been told that it is designed for printers to fail now with a life expectancy of 3 years. And, I believe it. My printer is 3 years old. If you have this error message, you might as well throw it away. I’ve read other who had this issue purchased new print head, new cartridges, and nothing worked. HP is not the company they use to be. And, the new printers are not the same quality. Frustrating.

Cathy - Réponse

Followed the steps to a”T" and did not correct the issue. The printer was working one day and the next the missing printer error appeared.

quinny1253 - Réponse

What do we do now? HP seems not to as reliable as in the past. Can this printer be repaired as directed?

quinny1253 - Réponse

The cartridge does not move to the left when I open the lid. It seems to be stuck. What can I do?

rinatkb - Réponse

Worked on this for hours today. The printer was working yesterday, but came up with error saying printhead undetected, installed improperly, or failed. I uninstalled the ink cartridges, removed the printhead, uninstalled software, and was about to give up after trying every which way when I read to TRY ROCKING THE PRINTHEAD. It moves back and forth/up down a little bit ON THE CARRIAGE. Then I turned it on and off one more time before heading to best buy and tadah!!!!! It worked. Yay!!! Can’t find where I read that again, but I’ll never forget it!!

friendlygossip - Réponse

Did not work for me after having followed the guidelines.

What do I do next to get the printer working. How do I tell if I need a new printer head?

Urgent direction is required from hp Officejet Pro 8620 manufactureres

Kofi Agbolegbe - Réponse

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