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Sony WH-1000XM4 Swivel Replacement

Introduction

If your Sony WH-1000XM4's earmuff doesn't want to stay attached anymore, it means that your headphone's swivel is broken and needs to be replaced. This guide will show you how to replace your headphone swivel for the Sony WH-1000XM4. Before beginning, make sure to power off the headphones and disconnect from any external power source.

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  1. Sony WH-1000XM4 Swivel Replacement, Swivel: étape 1, image 1 de 3 Sony WH-1000XM4 Swivel Replacement, Swivel: étape 1, image 2 de 3 Sony WH-1000XM4 Swivel Replacement, Swivel: étape 1, image 3 de 3

    • Using an opening tool, pry off the right ear muff and remove the underlying foam.

    Modifier

  2. Sony WH-1000XM4 Swivel Replacement: étape 2, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 2, image 2 de 2

    • Using an opening tool, pry off the left ear muff and remove the underlying foam.

    Modifier

  3. Sony WH-1000XM4 Swivel Replacement: étape 3, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 3, image 2 de 2

    • Remove the four silver screws on both sides of the headphones using a Phillips #000 screwdriver.

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  4. Sony WH-1000XM4 Swivel Replacement: étape 4, image 1 de 3 Sony WH-1000XM4 Swivel Replacement: étape 4, image 2 de 3 Sony WH-1000XM4 Swivel Replacement: étape 4, image 3 de 3

    • Flip the headphones.

    • Lift the back of both sides of the headphones.

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  5. Sony WH-1000XM4 Swivel Replacement: étape 5, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 5, image 2 de 2

    • Detach the ribbon cable connecting the backplate to the right ear.

    Modifier

  6. Sony WH-1000XM4 Swivel Replacement: étape 6, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 6, image 2 de 2

    • Detach the yellow thermal sensor ribbon cable from the motherboard.

    Modifier

  7. Sony WH-1000XM4 Swivel Replacement: étape 7, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 7, image 2 de 2

    • Detach the data/pwr connector from the motherboard using an opening tool.

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  8. Sony WH-1000XM4 Swivel Replacement: étape 8, image 1 de 1

    • Remove the two screws from the motherboard using a Phillips #000 screwdriver.

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  10. Sony WH-1000XM4 Swivel Replacement: étape 9, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 9, image 2 de 2

    • Disconnect the white ribbon cable.

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  11. Sony WH-1000XM4 Swivel Replacement: étape 10, image 1 de 3 Sony WH-1000XM4 Swivel Replacement: étape 10, image 2 de 3 Sony WH-1000XM4 Swivel Replacement: étape 10, image 3 de 3

    • Move the data/pwr cable from the inside of the board to the outside.

    Modifier

  12. Sony WH-1000XM4 Swivel Replacement: étape 11, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 11, image 2 de 2

    • On the left ear, detach the ribbon cable attaching the nfc from the back panel to the motherboard.

    Modifier

  13. Sony WH-1000XM4 Swivel Replacement: étape 12, image 1 de 1

    • Remove the data/ pwr connector from board.

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  14. Sony WH-1000XM4 Swivel Replacement: étape 13, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 13, image 2 de 2

    • On the right ear, rotate the motherboard and remove the two screws from the hinge using a Phillips #000 screwdriver.

    • On the left ear, remove the two screws from the hinge using a Phillips #000 screwdriver.

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  15. Sony WH-1000XM4 Swivel Replacement: étape 14, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 14, image 2 de 2

    • On the right ear, lift the hinge and push it out.

    Modifier

  16. Sony WH-1000XM4 Swivel Replacement: étape 15, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 15, image 2 de 2

    • On the left ear, lift the hinge and push it out.

    Modifier

  17. Sony WH-1000XM4 Swivel Replacement: étape 16, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 16, image 2 de 2

    • Remove the black hinge piece from the data/ pwr cable.

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  18. Sony WH-1000XM4 Swivel Replacement: étape 17, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 17, image 2 de 2

    • Using a screwdriver, remove the rubber band.

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  19. Sony WH-1000XM4 Swivel Replacement: étape 18, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 18, image 2 de 2

    • Use an opening tool to remove the cover.

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  20. Sony WH-1000XM4 Swivel Replacement: étape 19, image 1 de 1

    • Lift up the data/ pwr cable.

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  21. Sony WH-1000XM4 Swivel Replacement: étape 20, image 1 de 1

    • Remove the two screws from the swivel using a Phillips #000 screwdriver.

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  22. Sony WH-1000XM4 Swivel Replacement: étape 21, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 21, image 2 de 2

    • Push out the metal bit from the swivel piece using a spudger.

    • Pull out the metal bit.

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  23. Sony WH-1000XM4 Swivel Replacement: étape 22, image 1 de 2 Sony WH-1000XM4 Swivel Replacement: étape 22, image 2 de 2

    • Remove the old swivel.

    Modifier
Conclusion

To reassemble your device, follow these instructions in reverse order.

5 autres ont terminé cette réparation.

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avec 1 autre contributeur

Jian Mejia

Membre depuis le 08/23/23

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CSU Los Angeles, Team 4-13, Kershman Fall 2023 Membre de l'équipe CSU Los Angeles, Team 4-13, Kershman Fall 2023

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2 commentaires

really helpful, thank you! my swivel snapped. I started from Step 18 and removed the cover halfway. re-inserted the swivel then locked the metal bit back. i don't have the replacement piece and it will snap again if twisted too far, but this works for now. thanks!!

jianne - Réponse

Here are a few suggestions:

1) Do a google search for 'sony headphones wh1000xm4 replacement plastics'

2) SONY Replacement Parts Website (what they offer) I found at this site.

3) Joe's SONY WH-1000XM4 Repair Parts I found at this site.

- The individual part you needed is offered along with a replacement metal clip.⏎

4) Check eBay - Currently (2/9/24) I see the part you need along with the two piece that attaches from the swivel joint to the speaker for about $11.99 USD

sonnyhung - Réponse

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