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Introduction

This guide will show the necessary steps to clear the touchscreen contacts on a VTech Touch and Swipe Baby Phone if it has become unresponsive. In order to clean the touchscreen, you will need to unscrew the battery casing and remove the display from the device. If cleaning the touchscreen contacts does not fix the problem, replace the touchscreen of the VTech Touch and Swipe Baby Phone. This guide will also teach you how to re-align the display.

  1. Using a Phillips #1 screwdriver, remove the 4.8mm screw on the battery cover by twisting the screwdriver counter-clockwise. Using a Phillips #1 screwdriver, remove the 4.8mm screw on the battery cover by twisting the screwdriver counter-clockwise.
    • Using a Phillips #1 screwdriver, remove the 4.8mm screw on the battery cover by twisting the screwdriver counter-clockwise.

  2. Remove the two AAA batteries by pulling on one end of the battery and lifting it straight out. Remove the two AAA batteries by pulling on one end of the battery and lifting it straight out. Remove the two AAA batteries by pulling on one end of the battery and lifting it straight out.
    • Remove the two AAA batteries by pulling on one end of the battery and lifting it straight out.

  3. When reassembling, align the notch on the battery panel with the slot on the phone. When reassembling, align the notch on the battery panel with the slot on the phone. When reassembling, align the notch on the battery panel with the slot on the phone.
    • When reassembling, align the notch on the battery panel with the slot on the phone.

  4. Remove four 13.8mm screws from the back of the device using a Phillips #1 screwdriver. Remove four 13.8mm screws from the back of the device using a Phillips #1 screwdriver.
    • Remove four 13.8mm screws from the back of the device using a Phillips #1 screwdriver.

  5. Remove a single 4.8 mm screw with a Phillips #0 screwdriver and lift away the battery pack being careful of the wires. Remove a single 4.8 mm screw with a Phillips #0 screwdriver and lift away the battery pack being careful of the wires. Remove a single 4.8 mm screw with a Phillips #0 screwdriver and lift away the battery pack being careful of the wires.
    • Remove a single 4.8 mm screw with a Phillips #0 screwdriver and lift away the battery pack being careful of the wires.

  6. Remove two 7.2 mm screws with a Phillips #0 screwdriver. Slide off the spring.
    • Remove two 7.2 mm screws with a Phillips #0 screwdriver.

    • Slide off the spring.

  7. Remove the single 7.5mm screw with a Phillips #0 screwdriver. Lift up the black plastic piece. Lift up the black plastic piece.
    • Remove the single 7.5mm screw with a Phillips #0 screwdriver.

    • Lift up the black plastic piece.

  8. Remove four 7.5mm screws with a Phillips #0 screwdriver. Remove four 7.5mm screws with a Phillips #0 screwdriver.
    • Remove four 7.5mm screws with a Phillips #0 screwdriver.

  9. Remove the two buttons, noting how wires are placed for reassembly. Remove the two buttons, noting how wires are placed for reassembly.
    • Remove the two buttons, noting how wires are placed for reassembly.

  10. Lift the button board up and away to clear room for lifting the motherboard. Tilt the assembly up but being wary that it is still attached to the front panel.
    • Lift the button board up and away to clear room for lifting the motherboard.

    • Tilt the assembly up but being wary that it is still attached to the front panel.

  11. Slide the toothed slider towards you to remove.
    • Slide the toothed slider towards you to remove.

  12. To reassemble, align the two black lines together by moving the belt back and forth.
    • To reassemble, align the two black lines together by moving the belt back and forth.

    • Once aligned reinsert the toothed slider at the exact point shown.

  13. Lift the assembly to gain access to the connection point under the assembly. Lift the assembly to gain access to the connection point under the assembly.
    • Lift the assembly to gain access to the connection point under the assembly.

  14. Remove the two 7.5 mm screws with a Phillips #0 screwdriver. Remove the two 7.5 mm screws with a Phillips #0 screwdriver.
    • Remove the two 7.5 mm screws with a Phillips #0 screwdriver.

  15. With the connector removed, clean both of the boxed sections with rubbing alcohol on a cotton swab.  Allow a minute for the alcohol to dry before reassembling.
    • With the connector removed, clean both of the boxed sections with rubbing alcohol on a cotton swab. Allow a minute for the alcohol to dry before reassembling.

Conclusion

To reassemble your device, follow these instructions in reverse order.

3 autre(s) ont terminé cette réparation.

Sean Webb

Membre depuis le 04/09/2015

384 Réputation

2 tutoriels rédigés

Équipe

USF Tampa, Team 2-4, Sullivan Fall 2015 Membre de l'équipe USF Tampa, Team 2-4, Sullivan Fall 2015

USFT-SULLIVAN-F15S2G4

3 membres

6 tutoriels rédigés

Before I attempt this: Does this address the problem of the touch screen no longer responding and the device playing the same sound repeatedly?

Lars Gilbert - Réponse

Well, the answer to my own question is “no”.

Lars Gilbert - Réponse

What if the unit is only 1 week old. Unlikely to be contact cleaning issues

Jason Chu - Réponse

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