Vidéo d'introduction

Introduction

Il y a un petit nouveau sur la scène des smartphones et c'est un champion du minimalisme. C'est vrai, dans un monde à la devise "Il vaut mieux trop que pas assez", ce téléphone a tout simplement l'essentiel – comme un dos en céramique et un châssis en titane. D'accord, il pourrait être un peu plus amusant que ne l'indique son nom, mais nous devons l'ouvrir pour le savoir à coup sûr ! Rejoignez-nous pour le démontage du Essential Phone.

Les vues éclatées sont une partie essentielle du monde des gadgets, alors assurez-vous de nous suivre sur Facebook, Instagram ou Twitter pour les dernières nouvelles en matière de réparation et de vues éclatées.

Cette vue éclatée n'est pas un tutoriel de réparation. Pour réparer votre Essential Phone, utilisez notre manuel de réparation.

  1. L'essentiel de l'Essential Phone :
    • L'essentiel de l'Essential Phone :

      • Qualcomm Snapdragon 835 avec un CPU Kryo 280 Octa-core et un GPU Adreno 540, couplé avec 4 Go de RAM

      • 128 Go de stockage interne UFS 2.1

      • Écran LCD de 5,71" avec une résolution de 2560 sur 1312 (504 ppp)

      • Deux caméras arrière de 13 mégapixels (un RVB + 1 monochrome) avec technologie de fusion d'image

      • Caméra frontale de 8 MP et de format 16: 9

      • 802.11a / b / g / n / ac Wi-Fi + MIMO Bluetooth 5.0 LE + NFC

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  2. Dans leur quête d'un écran sans bord, Essential a réussi à créer un espace pour la caméra frontale et une fente quasi invisible pour le haut-parleur interne.
    • Dans leur quête d'un écran sans bord, Essential a réussi à créer un espace pour la caméra frontale et une fente quasi invisible pour le haut-parleur interne.

    • À l'arrière, nous trouvons en quoi consiste le tour de force de ce téléphone : deux broches d'alimentation avec alignement magnétique intégré. C'est là que les non-essentiels peuvent se connecter à l'Essential Phone. Alors que d'autres sont promis, dès maintenant, une caméra à 360 ° est le seul accessoire disponible chez Essential.

      • Le concept d'un smartphone modulaire n'a pas encore décollé, mais c'est une idée que nous pouvons apprécier : le coût environnemental de clipser un nouveau module caméra est beaucoup plus bas que la mise à niveau de votre téléphone complet, car la caméra «vieillit».

    • Nous constatons également un système intégré de caméra double pour ceux qui veulent faire de bonnes vieilles photos à 180°, plus le capteur d'empreintes digitales chargé de sécuriser les éléments essentiels de Essential.

    According to my experience (with an ANCIENT Mortorolla), these thin speaker grill tend to be FILLED with dust and similar things with a high dirtiness. I do not like it.

    The 180º photo is pretty much a lie, by the way.

    Xavier Jiang - Réponse

    • Essential a considéré la prise casque comme non essentielle, fournissant à la place un connecteur USB-C. Risqué.

    • Côtoyant le connecteur, on trouve la grille des haut-parleurs, la fente de la carte SIM et le microphone inférieur. Tout comme dans le Galaxy S8, les trous du microphone et d'éjection de la carte SIM se ressemblent un peu trop pour que ce soit pratiqe.

    • Essential nous a laissé une petite surprise sous la carte SIM. Avec un extérieur totalement vierge et sans marque, ils ont caché toutes les marques d'identification à l'intérieur d'une mignonne petite étiquette.

      • Nous sommes amusés de constater qu'elle ne se déroule pas complètement. Essential aurait donc assemblé le téléphone autour de cette petite étiquette ?

    Do you think it's possible to break the mic if you firmly insert a pin in the wrong hole (the one *too* close to the one to release the sim card) by mistake? That would be a very bad design...

    Pascal Forget - Réponse

    “…and it proved to be an issue.” descriped a case…

    I won’t put much remark on it beside a “lol“.

    And yes, I LOVE this little tag. Intersting..

    Xavier Jiang - Réponse

    • Qu'est-ce qui plus froid que froid ? Super froidhttps://www.amazon.com/MG-Chemicals... !

    • Après avoir utilisé plus de chaleur et des outils plus pointus que ce qui pourrait être conseillé, nous inversons la polarité et commençons à nous détendre.

    • Après une expédition sous le signe de l'Arctique, nous sommes finalement capables de séparer la coque arrière de son bloc géant d'adhésif, révélant ...

    • ... rien ! Nous ne voyons que les mauvaises extrémités d'une paire de vis et d'un châssis. On dirait que l'écran fragile est la voie à suivre pour accéder à l'intérieur de ce téléphone.

    I hope someone know what they are doing.

    THAT applies to BOTH of you, Essential and iFixit. (you SHOULD know the way to the insides are through the display. MAYBE…)

    Xavier Jiang - Réponse

    • Nous restons de glace et changeons notre fusil d'épaule, essayant maintenant de décoller le panneau LCD gelé tout en faisant face aux conséquences des tentatives précédentes.

    • On dirait que nous avons une définition différente du mot essentiel que Essential : notre Essential Electronics Toolkit, conçu pour venir à bout de toutes les réparations électroniques, n'était pas suffisant pour briser la coquille de ce téléphone. Des renforts intenses étaient nécessaires.

    • Même après avoir décollé avec succès l'écran LCD, l'intérieur est toujours bien gardé. Après tout ce travail, tout ce que nous pouvons montrer est un écran brisé, un blindage de châssis vierge et un circuit intégré égaré à l'arrière de l'écran :

      • Qualcomm QTC800S

    • Le panneau en verre se sépare facilement de l'écran LCD. Cela pourrait être bon si vous vouliez simplement réparer un bris de verre, mais la procédure d'ouverture incroyablement difficile rend cette perspective quelque peu douteuse.

    Did the “intense reinforcements” include acetone or another solvent? That might have been a less destructive way to separate the bond.

    mwarrenus - Réponse

    I don’t really think so. most glue was either heat-softened or dissolves quickly by WATER, which will DESTROY the phone.

    I have not heard of ANY glue beside these two with the ability of being able to be removed at some point. In the fields of digital devices (ifixit.com, verge) ,the modeling and 3D printing.

    Xavier Jiang - Réponse

  3. Répandez la magie de Noël
    Obtenez 12 $ de réduction sur les commandes de 50 $ ou plus avec le code FIXMAS12
    Répandez la magie de Noël
    Obtenez 12 $ de réduction sur les commandes de 50 $ ou plus avec le code FIXMAS12
    • Après l'odyssée inopinément difficile à travers l'extérieur du téléphone, nous soulevons le bouclier intermédiaire pour enfin accéder à certains composants internes.

    • Nous apercevons : un conduit de chaleur, un tas de pointes de mise à la terre et une batterie avec adhésif extensible d'extraction ... qui est piégé sous un autre support.

      • Mais rendons à César ce qui appartient à César : l'adhésif extensible est l'adhésif le plus pratique pour la réparation, et nous souhaitons que d'autres fabricants l'adoptent. Malheureusement, c'est plutôt du gaspillage sur un téléphone difficile à ouvrir.

    • La batterie revendique une capacité de 11,70 Wh – pas trop mal par rapport au Galaxy S8 à 11,55 Wh, à l'iPhone 7 à 7,45 Wh ou au OnePlus5 à 12,35 Wh.

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    • Cette petite étiquette que nous avons trouvée dans la fente de la carte SIM s'enlève assez facilement de ce côté. Il semble que le téléphone a été assemblé avec ce petit gars confortablement installé.

    • Pendant ce temps, nous démontons la carte mère massive, y compris la protubérance péninsulaire (floridienne ?) du port de charge. Le port USB-C est soudé directement à la carte mère. Nous sommes déçus.

      • Si vous devez remplacer ce composant à usages fréquent, vous aurez le choix entre un travail de micro soudure (cher) et un remplacement de carte mère (très cher).

    • En parlant d'enlever la carte mère ...

      • L'arrière de la carte mère est sillonné de câbles d'interconnexion d'antenne et de connecteurs coaxiaux vides.

    The Sony Xperia Z3 Compact had an even bigger tag like this.

    Moritz - Réponse

    yes exactly, sony have been using these tags to hide the regulating symbols for years now.

    Paul Chan -

    You're right! Good call. We updated the step ;)

    Jeff Suovanen -

    The vacant coaxial connectors are likely switched test connectors that break the on-board RF connection when a test probe is inserted. These are frequently used for RF calibration without needing a costly anechoic OTA calibration environment.

    joshshua - Réponse

    For now, I do not remember ANY phone that have a charging port NOT soldered to a board. Not a single one of them.

    It tend to be the OTHER way aroudn when speaking of bigger things…like, the iPads.

    Xavier Jiang - Réponse

    • Qualcomm a réalisé un kit de développement pour le Snapdragon 835 qui nous montre à quoi s'attendre au niveau du silicium. Les puces que nous trouvons sont :

      • UFS 128 Go Samsung KLUDG8V1EE-B0C1

      • PMIC Qualcomm PMI8998

      • DRAM mobile LPDDR4 de 4 Go Samsung K3UH5H50MM-NGCJ

      • Emetteur-récepteur gigabit LTE Qualtec WTR5975

      • Qualcomm WCN3990 2x2 802.11ac Wi-Fi avec partenaire MU-MIMO

      • Codec audio Qualcomm WCD9335 (probablement similaire au WCD9311)

    Samsung K3UH5H50MM-NGCJ should be "LPDDR4x" which uses lower voltage than LPDDR4.

    JJ Wu - Réponse

    Who came up with the UFS model number? It's a lot better than a "KLUDG[E]" if you know what I mean.

    dgw - Réponse

    • Et à l'arrière :

      • Module RF fusion LB Qorvo QM78012

      • Module d'amplificateur de puissance Skyworks Solutions 77360-2

      • ICs Avago AFEM-9046 et AFEM-9036

      • Qualcomm PM8998 (similaire à PM8920)

      • Amplificateur audio NXP Semiconductors TFA9891

      • IC de gestion de l'alimentation Qualcomm SMB1381

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    • Et le reste des puces :

      • IC de gestion de l'alimentation PM8005

      • IC connecteur sans fil "Snap" SiBeam SB6212CZU

      • Contrôleur d'hôte Fresco Logic FL1100-1A0-LX USB 3.0

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    • Une fois la carte mère sur glace, nous sommes enfin en mesure de sortir le module de la double caméra.

      • Soit Essential a monté accidentellement ces connecteurs pop de la caméra à l'arrière, soit quelqu'un aime tellement l'origami qu'il s'est amusé à les mettre dans une telle position.

    • A proximité, la caméra selfie se trouve sur une bande de colle et requiert un peu plus de travail pour l'extraire, ce qui fait enlever la nappe du capteur avant en même temps.

    • Surprise ! La caméra frontale et le haut-parleur interne viennent en un seul bloc. Ce petit port s'aligne directement avec la grille hyper fine en haut du téléphone !

    Cameras are imx258, one RGB, one BW

    Yaro Slav - Réponse

    • En débouchant (littéralement, car il ressemble à un bouchon) le vibreur, nous sommes surpris qu'il n'y ait pas d'amortisseur en caoutchouc entre ces pièces.

    • Le vibreur semble être un moteur à piles de type "pancake" standard, bien qu'un peu plus grand que la crêpe habituelle.

    • Parmi les derniers composants à sortir : le haut-parleur et le câble de contact qui l'accompagne.

      • Avec sa forme étrange, le haut-parleur semble avoir été conçu pour remplir tous les espaces non occupés dans le corps du téléphone.

    This type of vibration motor is properly called a "coin" or "button" vibration unit, not a "cap". -- PvdL

    Peter van der Linden - Réponse

    Douchey things I just read in the comment before mine:

    - Correcting the author of the teardown for improperly calling it a cap when he only referred to it looking like a cap.

    - You quoted yourself

    - Referring to yourself as "PvdL"

    Andy Salinas -

    The cap reference is to the vibrator cover being pulled off in the first photo, rather than the vibrator itself, which lies underneath. It's a coin vibrator, with a cap.

    Jeff Suovanen -

    Oh Peter… your comprehension skills are quite lacking read it again you mongoloid. “De-capping the vibrator" which any competent person can see with the enhanced ease of understanding through included pictures shows him literally removing a small metal cap that encased the vibrator not your simpleton interpretation of which you confuse that for him calling the vibrator itself a cap.

    nsa.spy.gov -

    The speaker look pretty good for me. Built in air-duct and seal and modular and blah blah blah…

    Xavier Jiang - Réponse

    • Les aimants pour ces accessoires à clipser modulaires sont soigneusement étiquetés. Ils seraient difficiles à remplacer, mais ça va, vous risquez d'utiliser un autre téléphone au moment quand ils commenceront à s'user dans plus de très longtemps.

    • Il ne reste pas grand chose en dehors du lecteur d'empreintes digitales, confortablement collé à l'arrière, un emplacement qui présente certains inconvénients, mais devient rapidement le standard de smartphone de facto. Ou bien, une sorte de standard.

    Funny thing about the 1st picture here, the purple word below the magnets is a Chinese word which means 'Party', CCP to be specific.

    Clyde Johanson - Réponse

    It's also a not-so-popular last name, it could be one of the QC's?

    Bert Jiang - Réponse

    I HATE the guy that put the finger print sensor on the phone’s back. The person that came up with this MUST have his head bumped, or he do not know what he is doing.

    Xavier Jiang - Réponse

    • Bien que promettant juste l'essentiel, l'Essential Phone nous a beaucoup plus défié que prévu. Il a fallu beaucoup plus de Super Froid que prévu ...

      • Admirez ce tableau pendant que nous attrapons les manteaux d'hiver dans notre placard et décongelons la salle de démontage.

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  4. Dernières pensées
    • Dans la mesure où des vis sont utilisées, elles sont toutes des cruciformes/JIS standard.
    • La batterie est fixée avec un adhésif extensible, pratique pour la réparation. Dommage qu'il soit tellement inaccessible.
    • Le port USB-C est soudé à la carte mère, et sans prise casque, il sera sujet à une usure supplémentaire.
    • Des jointures presque invisibles et un adhésif copieux signifient que toute tentative de réparation est susceptible de causer autant de dégâts qu'elle en corrige.
    • Est-ce que nous avons mentionné que nous avons dû le congeler ?
    Score de réparabilité
    1
    Score de réparabilité de 1 sur 10
    (10 étant le plus facile à réparer)

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58 commentaires

wow horrific phone! 10/10 to iFixit for effort, 0/10 to Essential!

Will - Réponse

This is a phone where iFixit will have to determine if it's even worth selling replacement parts.

chris - Réponse

the repair score should imo get a zero instead of a 1 because you cant open the %#*@ thing without destroying it.

My1 - Réponse

this phone is essentially future trash. too bad

thanks iFixit for the honest repair score!

Andrew - Réponse

Why a phone is bad because independent repairs are almost impossible?

OEM has been moving to proprietary components and outta-nowhere configuration to have on purpose to un-motivate people to go to beyond the warranty and authorized repair centers, since YEARS ago.

I appreciate the work from iFixit but saying that you won't buy a phone or it is "DOA" because OEM wants to control THEIR products is so childish at theses modern days.

(Please, spare me the "is easy for you to say because you don't own or work on a workshop and repairs give food to our tables". I know a few owners that although s just more spending, they are working on becoming authorized repair center for most brands.)

TheGeeZus - Réponse

When you have to freeze a phone to get it open, that's a new level of WTF.

JJ Davis -

ifixit gives repairability scores, this isn't a review of the phone. That people still don't get this and come to this site to complain about it is beyond me.

tipoo -

Sure, an OEM can control THEIR products. And I can decide not to buy THEIR products if their design is un-repairable. One little drop, splash or sit on it in my back pocket one time too many and it's toast... yeah, they can control their product all the way to bankruptcy court if that's where it takes them. You make it sound like I'm obligated to buy THEIR product - I am not. Thank you iFixIt for yet another informative teardown!

R. Andrew Thomas -

It's a repairability score man, not a condemnation of the phone itself

Akko -

When manufacturer wants me to spend 300$ on replacing the usb port instead of 30$ due to poor design decisions or just to cut down the manufacturing costs they no longer could be considered good in any way.

Smartphone is not something you use for a few days and then toss it to trash replacing with a new one, it's an increasingly complex and expensive portable computers that should be as serviceable as possible.

Alex Lee -

If you're such a big fan of unnecessary electrical waste, I assume it's OK if I dumb a few tons of heavy elements in your back yard?

Repairability is not just about an individual saving a few dozen bucks here and there, but also about environmentalism. The more repairable common electronics are, the longer they stay in use by someone, somewhere, the less waste generated from buying new devices that are just marginal upgrades from the previous.

Ståle Helde -

Thank you for your support, TheGeeZus! It's nice to hear that you enjoy our work, and you bring up a great point about ownership and repair as well. You can find some fantastic information at both ifixit.org/right and repair.org/stand-up.

Richard Suovanen -

Thing is, it’s not THEIR product when you buy it. It’s not a license agreement. Do not repair is nothing other than a way to force us to get new products and giving them more money. Best practice should be to be able to repair a device that you own.

Sebbe -

Designed to trash.. Like most other consumer electronics. Try and take a look at 99% of the appliances in your homes, most of them are designed to fail and spare parts are unnaturally high cost to encourage new purchases. And as long as the consumers doesn’t make a conscious decision to choose not to buy the goods with low repair-ability, then the manufacturers will keep on refining the “if only 90% makes it past warranty period it’s fine” mentality, that constantly tries to ensure more $@$* can be sold.

I mean.. there’s people that gladly spends more on throwaway gadgets than they would comfortably spend on car maintenance, and still think it’s sad that no one is doing more for the environment. Sadly most people are happy as long as the medias keep numbing their intellect with “don’t think” TV-shows, that keeps them pacified and not thinking for themselves.

Lundberg -

The IMEI and other certifications in sim tray is nothing new.. My Lumia 920 had it in 2012!

mvadu - Réponse

One of my old moto e's had it as well. 2015 I think.

Caspar Caudill -

No one going to comment on the lyric mistake? "What's cooler than being cool? Ice cold!"

https://www.youtube.com/watch?v=8qMtsir0...

kirk - Réponse

It's called parody.

dgw -

I think Essential set out to do what most people try to do - keep people out of the phone. No company wants someone to get in their product lol

westsidepatriot - Réponse

Not an option for most part of Africa and possibly Asia. We depend mostly on local repair shops as the cost of exploiting a warranty is almost impossible. Who wants to mail a phone from Nigeria or Uganda to a service centre in the US or UK? Essentially, this phone is not for some of us.

Abbas Abdus-salam - Réponse

I am surprised that people expect highly-integrated, ultra-miniaturized electronic devices to be repaired nowadays. It's like trying to tear down a microchip and repair the transistors inside it, just because 50 years ago you could replace the fried transistors on a board performing the same functions as the today's microchip. This is the price paid for miniaturization, for bezel-less phones, for large batteries. Instead, there is warranty, there is insurance, etc. Things have evolved and ironically, the evolution has been dictated by us, customers, the ones that are now complaining :)

Dennis James - Réponse

Demonstrably false. 2017 phones are not significantly different on the inside than 2012 phones,and lots of 2012 phones are extremely easy to repair with inexpensive parts you can order om eBay. I just recently repaired a nexus 5 with a busted USB port, worn out battery shattered camera glass and very ugly back cover for just 25 bucks. The difficulty of repair in phones is mainly because certain manufacturers insist on using pretty materials instead of durable materials. When a phone isn't even waterproof, there is no good reason to make them difficult to open, other than to make them difficult to repair so that they can sell you a brand new phone instead of you replacing a 5 dollar USB port.

Ståle Helde -

Spoken like someone who would pay extra to be able to upgrade a phone every 6 months. Believe it or not there are still a lot of us who buy for the long term. For people like me self repair or local shops are the only way to go. I have had 2 phones in the last eight years and I really appreciate these tear downs. They can actually be a deciding factor in which phone I purchase.

You have obviously not worked all that much, I could be wrong but don't think so, with electronic devices. Usually it is not the miniaturized parts that go bad first rather the battery or the connectors. And these are parts that most people handy with small tools can replace.

Thanks iFixit for your work.

protagonistic -

Why go through the back.

If you look at the Essential website they show an exploded view assembly and clearly you need to go through the front.

The motherboard is remove by front facing screws. You can't do any motherboard repair without getting the screen off first.

denae cole- shephard - Réponse

Mainboard is made by Multek a company of Flextronics

Peng - Réponse

I'm curious about that when the Essential Phone is in Warranty and send it back to the Essential company, how do they fix it?

Mandy - Réponse

@Mandy: Since it's a "startup", you won't be able to get proper service anyhow (like OnePlus). So if you battle through the 1000 challenges, they will simply replace the entire device most likely. But, just like OnePlus did/does, I think Essential will also try to change every claim into non-warrantial. I.e.: "Don't even ty to send it back."

Enjoy! I love underdogs, but this is one fat reason why one would dislike them. This is why I bought Huawei, and before that, Samsung. But I also had HTC, they all had repair centers all around Europe. And they were all really professional and cool with the repairs. !&&*, if I walk into Huawei they do almost all work within hours, it's crazy good and professional.

A анонимный - Réponse

OnePlus was not a start-up company, please stop perpetuating this myth.

qwirked -

I bought mine about three weeks before the price drop and they just credited $200 back to my credit card without being asked. Also, my other phone had bitten the bullet. I ordered it on Saturday, emailed them on Sunday asking them to rush it along if possible and they responded immediately on a Sunday, and it shipped Monday. Now my verizon/motorola phone that had a defective screen was a nightmare to get supported because neither company knew who was responsible.

Raymond Ferguson -

"Essential" is a joke in my opinion.

Julian Fiallo - Réponse

hi

is it a chip exactly upper than Fresco Logic FL1100-1A0-LX USB 3.0 host controller?(or i mis-steakin?)

and abut how repairable is this phone: well it is kinda bad that you need a lot of work to fix it but think from different angle, it will be more shock prof than almost every other phone!

to metal plate supporting internal components!

and most likely if you send it for warranty they will replace it with new one!

Mojarch - Réponse

this is what happens when a software expert decides to go into hardware without consulting the big dogs in the business... the result is an essential phone without essential features and repairability.

Ezekielo Tech Vlogs - Réponse

Muito bom, Parabéns à equipa.

NPimentel - Réponse

These teardown videos are great. In short, before buying any device anyone should watch a teardown of it. If not available, skip the product altogether unless you want to make a teardown video of your own (if and when time comes) and risk non repairability of the device. Much like car industry must provide maintenance manuals and perform safety tests (of which videos are available) there should be also a law about portable devices which requires all manufacturers to provide teardown videos and repair manuals. There is so much talk about “greening”, “sustainability”, “eco-friendly”, “care for the planet” but sounds to me it’s mostly greenwashing. Want to cut reduce drastically the speed at which we consume resources that go into making electronics? Allow anyone willing to repair and keep their old devices to do so providing info and parts. There’ll be always those who buy new every year or so (that’s here to stay). Those of us who prefer conserving and responsible consumption should be allowed to pursue it.

freakqnc - Réponse

Um…Essential stated that you need a suction tool to remove the display properly after heating it up. It was in one of the AMA’s they did on Reddit. I think you should revisit this in the idea of being fair and unbiased.

Jeff Warner - Réponse

Can you re-do this since essential confirmed you did it incorrectly. Here is a link on how to actually do it:https://www.reddit.com/r/essential/comme...

Gabriel Williams - Réponse

Jeff and Gabriel, the purpose of the teardown is a first glance repairability assessment using the tools and knowledge available at the time (you’ll notice we published this a couple months before that AMA). Essential had no public repair manual so we had to improvise with the tools we had available. As stated we did try heat first (“After applying more heat and sharper tools than might be advised, we reverse the polarity and start chilling out.”). If you watch our video teardown at the top of this page you’ll see that our video team had a better time with heat and a razor—but still broke their display, so unfortunately the score stands.

Sam Lionheart - Réponse

Then something should be added at the start to keep people from claiming the device is unfixable and cite you. Because the device is pretty repairable, but no one does research past you. Giving a false idea of the device.

Jeff Warner -

We’d love for you to post repair manuals and prove us wrong! ;)

Sam Lionheart -

you guys are a fraud. You opened this up in the worst way possible. Get some heat and suction and pull that baby off

Chester Davos -

We probably could have emphasized this more in the teardown, but: all the heat and suction we could throw at it did nothing to weaken the adhesive. And we used a lot more heat than we’ve used on other devices—enough to cook the display, and probably just short of blowing up the battery and aborting the entire teardown. Can it be repaired? Sure, but they’ve made it about as difficult as anything we’ve ever seen in the smartphone realm. And we’ve dismantled plenty of stubborn phones. The second unit we received came apart more easily, so I’m not sure how to explain that (manufacturing variances?), but our initial experience was not good.

Jeff Suovanen -

Real biased teardown. My thought is you were paid to do such a horrible job to deflect a good phone from competition. Here is a easy fix where you failed and still fail to update, why? https://www.youtube.com/watch?v=BCKxAQXd...

Jon Nagel -

Jon, the teardown has been updated to more thoroughly explain the process we went through. It doesn’t change the fact that the phone is assembled with extremely tough glue, and there’s a high probability of destroying the display en route to attempting any repair. That earns it a low score, at least on the initial release. It’s easy for someone else to post a nice clean procedure two months after our teardown, but when you are probing your way into a phone like this on day one with zero guidance, it’s not as easy as it may sound. This teardown reflects that experience.

Jeff Suovanen -

You want a phone that wouldn't need to be repaired before you want a new phone. Now, you can satisfy your curiosity with a teardown. Modern components are generally reliable to last until then. The only thing that fails is the battery. And that is not much of a contribution from the phone manufacturer.

Debasis Goswami - Réponse

The thing that most people break are screens. Shattered screens are super annoying and are pretty easy to get off on lots of phones. On new iPhones, you just have to heat up the waterproofing adhesive before opening it (6S and above). Same thing with many more phones. You shouldn’t have to do… this.

Liam Powell -

You don't have to do this Fixez.com on YouTube had a much better guide for the teardown it's easier than an iPhone screen replacement.

David Baudin -

You guys should redo this teardown the right way instead of misinforming consumers. Fixez.com did a video on YouTube where all they did was great up the screen and removed it to access the internals. It's one of the simplest teardowns I have ever seen.

David Baudin - Réponse

Yep, makes these guys look like amateurs

Chester Davos -

Seriously? You guys still haven’t fixed this? Ridiculous. It’s almost liek you’re getting paid to push certain phones down or something…

There are multiple videos of people getting it without damaging the device at all. Redo the guide and admit you messed up.

Jeff Warner - Réponse

https://www.youtube.com/watch?time_conti...

Gauntlet thrown.

After watching Fixez’s video, I can’t help but feel that ifixit overly dramatized this teardown in order to get headlines. Time for a revisit and perhaps some humility.

Anthony Larson - Réponse

I agree but surmise this as unlikely. This was a hatchet job from the get go.

zoobee22 -

So if the goal is to replace a cracked screen what makes this so hard to accomplish? Obviously the issue with damaging the screen to get into the phone isn’t an issue if that’s what you are replacing. Or did I miss something?

bavarianblessed - Réponse

Beyond appalling and embarrassing to make this phone look as bad as you did just because you wanted to be quick and/or brute force your way in. Seems like you are becoming a shill these days. This phone as others have said looks like one of the easiest ones to open or repair. This is why your site has gone to garbage and is why people steer from otherwise good devices. I’m glad I did research instead of believing your lies. Step it up admit you were wrong and redo this properly and stop making good phones seem bad just because of the cheaper price tags.

Full disclosure: I don’t even have this phone, never owned it. I’m simply seeing how your site has gone to waste lately.

Nathan Blaser (MorningStarGG) - Réponse

As shown in the video at the top and in the display replacement guide for this phone, we’ve gotten ahold of some additional Essential Phones that were much better behaved. It’s possible this teardown unit was a production-line anomaly of some kind (we got it very early, before almost anyone else). It was seemingly impervious to heat and suction, the back panel came off first despite equal force being applied to the front, and we froze it out of desperation after everything else failed. Long story short, we were disappointed and the whole experience sucked. I’m glad to see others have had a better experience. Regardless, I’ve worked on nearly every flagship phone on the market, and Essential Phone is far from “one of the easiest ones to open or repair”—even with practice, it’s tricky to open without destroying the display.

Jeff Suovanen -

@jeffsu So how many of normal users repair their own phones? Any data to give some importance to your “repairability score” other than attempt to sell your DIY kits through Fry’s? I don’t see a point in this whole repair drama(other than coming here to understand what part numbers are used) as most of us thrash our phones(when we upgrade) and recyclers don’t care about opening them gently either. To all those complaining, how many easy to repair phones you have fixed yourself?

Subash Patel - Réponse

Head on over to iFixit.org if you want to learn more about why repair matters. As for “recyclers don’t care about opening them gently,” you should visit a recycling facility sometime.

Jeff Suovanen -

I personally think the Repairability score should be higher (based on how far I got with the repair). I am by no means a professional phone fixer, but I have experience. I was able to disassemble two essential phones without damage to the screens, and swap the motherboards, as well as all parts ended up still working (I tested every part). I heated the phone, and was careful with my fingernail to get the adhesive off after lifting with the suction cup. It took awhile but if you’re careful, you will be fine. Other than the screen, the rest was a breeze to replace the motherboard. I’d rate it about a 5/10, as it is still hard, but by no means should someone avoid repairing their phone because of the low score given.

Dalton Werner - Réponse

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