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Wacom Cintiq 24HD USB Video Port Replacement

Introduction

The USB video port on the Wacom Cintiq 24HD allows you to connect the device to any computer with a USB connector. Extended use can damage or render the video port non-functional. This guide will show you how to replace the USB port. You need basic soldering skills and a soldering kit for this replacement guide. iFixit has a guide to soldering which you can find here.

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  1. Wacom Cintiq 24HD USB Video Port Replacement, Stand: étape 1, image 1 de 1

    • Unplug any cables from the USB, power, display or DVI-D ports by gripping the cord by the connector and pulling straight out of the port.

    • Unplugging the cables by pulling on the cord or pulling at an angle can damage the cable or connector.

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  2. Wacom Cintiq 24HD USB Video Port Replacement: étape 2, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 2, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 2, image 3 de 3

    • Place the device screen down on a flat surface.

    • Remove eight 10mm Phillips #2 screws (four on each leg of the stand) by turning the screwdriver counterclockwise.

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  3. Wacom Cintiq 24HD USB Video Port Replacement: étape 3, image 1 de 1

    • Lift the stand up and away from the rest of the device so the legs separate from the mounting plate.

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  4. Wacom Cintiq 24HD USB Video Port Replacement, Back Panel: étape 4, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement, Back Panel: étape 4, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement, Back Panel: étape 4, image 3 de 3

    • Remove eighteen 10.2mm Phillips #1 screws from the perimeter of the back panel by turning the screwdriver counterclockwise.

    • Remove one 11.9mm Phillips #1 screw from the center of the back panel.

    • Remove two 10.2mm Phillips #1 screws from underneath hinged panels in the bottom right and left corners.

    • Our device does not include the cover panels for the USB, DVI-D, and power ports. You must first remove these cover panels shown in green in order to remove the back panel.

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  5. Wacom Cintiq 24HD USB Video Port Replacement: étape 5, image 1 de 2 Wacom Cintiq 24HD USB Video Port Replacement: étape 5, image 2 de 2

    • Lift the back panel up by a corner and insert a plastic opening tool in the gap.

    • Slide the tool along the gap around the perimeter of the device while lifting to unlatch the back panel.

    • The latches on the back panel will make loud clicking noises when opening.

    • Remove the panel by lifting it up and off of the device.

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  7. Wacom Cintiq 24HD USB Video Port Replacement, Interior Metal Plate: étape 6, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement, Interior Metal Plate: étape 6, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement, Interior Metal Plate: étape 6, image 3 de 3

    • Detach the small black wire connecting the back metal plate to the USB video port by removing the one 8 mm Phillips #2 screw from the back metal plate and turning the screwdriver counterclockwise.

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  8. Wacom Cintiq 24HD USB Video Port Replacement: étape 7, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 7, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 7, image 3 de 3

    • Remove the two 8 mm Phillips #2 screws from the metal button plate by rotating the screwdriver counterclockwise.

    • Remove the metal button plate from the back metal plate.

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  9. Wacom Cintiq 24HD USB Video Port Replacement: étape 8, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 8, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 8, image 3 de 3

    • Remove the button wires from the support clip by pushing down on the clip.

    • Detach the button wires from the button board by pulling the button wires away from the board.

    • Place the button board back in to the device.

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  10. Wacom Cintiq 24HD USB Video Port Replacement: étape 9, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 9, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 9, image 3 de 3

    • Remove the eight (four on each plate) 10.2mm Phillips #2 screws with locking washers from the metal mounting plates by rotating the screwdriver counterclockwise.

    • Remove the two metal mounting plates.

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  11. Wacom Cintiq 24HD USB Video Port Replacement: étape 10, image 1 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 10, image 2 de 3 Wacom Cintiq 24HD USB Video Port Replacement: étape 10, image 3 de 3

    • Remove the sixteen 8 mm Phillips #2 screws with flanges from the horizontal side of the plate by turning the screwdriver counterclockwise.

    • Remove the ten 8 mm Phillips #2 screws with flanges from the vertical sides of the plate by turning the screwdriver counterclockwise.

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  12. Wacom Cintiq 24HD USB Video Port Replacement: étape 11, image 1 de 1

    • Remove the back metal plate by lifting up along one edge , then lifting the plate off and away from the device.

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  13. Wacom Cintiq 24HD USB Video Port Replacement, USB Video Port: étape 12, image 1 de 2 Wacom Cintiq 24HD USB Video Port Replacement, USB Video Port: étape 12, image 2 de 2

    • Remove the one 6.8mm Phillips #1 screw by turning the screwdriver counterclockwise.

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  14. Wacom Cintiq 24HD USB Video Port Replacement: étape 13, image 1 de 1

    • Remove the four 8mm Phillips #1 screws with flanges by turning the screwdriver counterclockwise.

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  15. Wacom Cintiq 24HD USB Video Port Replacement: étape 14, image 1 de 1

    • Remove the five cables connected to the USB board by pinching near the connector and pulling the cables straight out.

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  16. Wacom Cintiq 24HD USB Video Port Replacement: étape 15, image 1 de 1

    • Remove USB video port by desoldering at the connection points on the board.

    • iFixit has a soldering guide that you can find here.

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Conclusion

To reassemble your device, follow these instructions in reverse order.

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Jay Sung

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Cal Poly, Team S15-G3, White Fall 2018 Membre de l'équipe Cal Poly, Team S15-G3, White Fall 2018

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