This guide provides the steps needed to disassemble the washing machine so that you can open the water drain pump.


    • Check machine details on the inside of the main door.

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  2. Move washing machine away from wall to make rear and front accessible.
    • Move washing machine away from wall to make rear and front accessible.

    • Using Torx T20, unscrew two screws (top left and top right on rear side) .

    • Slide top backwards, lift it off, and put it aside.

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    • Push down blue part in the middle to release the tray, and pull it out completely.

    • Unscrew three T20 screws; the one on the lower right is shorter.

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    • Unhook three hooks at the top (two shown).

    • On the inside, on the right, there is another hook (marked), sitting between two guiding notches without hooks.

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    • Release the cables by gently pressing the hooked guides. Note that the black part (marked by a rectangle) must be unlocked.

    • Finally, unlock the connector (e.g. with your nails or a flat-blade screwdriver) and pull it out.

    • Put the control panel aside.

    The connector is held in place with a notched tab underneath. Press this tab down before attempting to disconnect the cable.

    Tom Verhoeff - Réponse

    • The tumbler unit is freely suspended. Wedge a towel on the rear side behind the tumbler unit to immobilize it. This will prevent damage when tilting the washing machine later on.

    • DO NOT FORGET TO REMOVE THIS when reassembling!

    Let the towel stick out over the backplane. That way you won’t forget it.

    Tom Verhoeff - Réponse

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    • The rubber door seal is attached to the front cover by a metal wire and a spring.

    • Pry out the spring and pull away the wire.

    • Unpeel the seal all the way round, and tuck it inside.

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    • The round door (front bottom right) for the drain tube and filter can be removed, by opening it completely, and gently pulling out the left side of the hinge.


    • Unscrew two T20 screws.

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    • Unscrew two (T20) screws at the top.

    • Tilt the whole washing machine towards its rear side to expose the front bottom. Lean it against a wall.

    • Unscrew two (6mm hex-head) screws on the bottom.

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    • The front cover is held in place by plastic hooked pins. Slightly lift the front cover to unhook it.

    • On the inside, unclip something, and pull out a connector (for the door lock). The plastic emergency door release comes out easily. The image shows this when clip and connector are already disconnected.

    • DO NOT FORGET TO PUT ALL THIS BACK on reassembly!

    REMINDER: Restore THREE things! Emergency release cable, door lock connector, and some unidentified attachment (the finger points there).

    Tom Verhoeff - Réponse

    You can most easily access that unidenfied attachment through the door opening, by pushing back the rubber seal on that side. The connector however is hidden behind a plastic plate, and needs to be accessed from the outside at the right. Maybe undoing the attachment allows you to bend back that cover enough to access the connector through the door opening. (I didn’t try that yet).

    Tom Verhoeff - Réponse

    • Remove the plastic strip that protects the bottom edge.

    • Unhook on the back, and tilt it forwards.

    • Note the guiding notches to help you put it back.

    If you take care, you can leave this part in place.

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    • Unscrew one (T20) screw.

    • Tilt the plate back, and lift it. There is a hooked tab, and a guiding pin to help you reassemble the plate.

    • Pull out the drain tube.

    • Put the cover plate aside.

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    • Pull the power connector from the pump.

    • Using pliers, loosen the clamp on the hose from the tumbler and slide it back.

    • Remove the hose.

    • BE PREPARED FOR SOME WATER (use a towel or bowl).

    Diconnecting the pump cable is only necessary when you want to take the pump out in its entirety.

    Tom Verhoeff - Réponse

    • In my case, the pump inlet (where we just removed the hose coming from the tumbler) was clogged with debris and some cloth.

    • This prevented draining, and even prevented removal of the filter. Thus, requiring disassembly. But we are not done yet.

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    • Unscrew four T2 screws.

    • Tilt the filter/pump unit (note the tab at the top), and pull it out from the back.

    Only do this if you need to take out the pump (because otherwise you cannot clean it, or if you want to replace it).

    Tom Verhoeff - Réponse

    • At his point you can clean the water inlet, the filter, and the pump. The propellor should move freely. The pump itself can also be removed to replace it (but I did not do that).

    • In my case, a significant amount of cloth got stuck in the water inlet, including a necklace. In the filter, there were some hairpins, and inside the pump itself, a coin and a pendent. LESSON: CLEAN THE FILTER MORE OFTEN, while you can stil remove it without disassembling the machine.

    Had to do it for a second time. Again, a piece of cloth got sucked in enough to block the filter, preventing unscrewing.

    Tom Verhoeff - Réponse


To reassemble your device, follow these instructions in reverse order.

Tom Verhoeff

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