Original screen worked but was broken, new screen backlight won't workI have an HP Stream that had a broken screen but when I swapped the screen out for a working one, the backlight doesn't...
Réponse à : « Started "preparing automatic repair" then "diagnosing computer"help! »I see this a lot in my daily work but then again, we are a computer refurbisher so we typically reset the units back to factory settings. This would be your ideal scenario but if you don't want to lose your files, you could try some of the advanced options. You could try the "Startup Repair" option which may or may not fix your issue or the "System Restore" option. If these don't work, you could try the "Go back to the previous build" option and see if that helps. These last to options will require that a restore point has been made at some point during the life of the tablet. If all else fails, you may have to choose the "Reset this PC" option and restore the factory settings. It should give you the option to keep your files or remove everything but typically with this type of error, if you try the 'keep my files' option, it will still give you an error message. Hopefully this helps, best of luck with it!