Ok. Since the Laptop Was Dropped. We Need To Check And See If The Hard Drive Was Knocked Loose From Its Tray. Whats The Exact Model Number Of Your Laptop. We Have Acer Aspire 5334 There Should Be Four Other Numbers. Most Likely Your Hard Drive Was Knocked Loose And The Laptop Cant Find It. On The Bottom Of The Laptop There Is This Cover. Big And Long. Take A Screwdriver And Remove That Cover. Take A Look Inside And See If The Hard Drive Is Knocked Loose. If It Did. Just Slide The Hard Drive Back Into The Connector. Let me Know What Happens :)

The Modem You Have Is Not Capable Of Broadcasting A Wireless Network. What Wireless Router Do You Have Attached To The Single Ethernet Port Of Your Modem. SB Stands For Surfboard Only ( No Wireless Capability ) SBG Models Have Wireless Built Into Them. Follow This Cable For Me And Let Me Know The Wireless Modem You Have To Further Assist You

Normally Laptop Batteries Have Slide Locks That Hold Them In. Take A Look At The Bottom Of Your Laptop. Please Note Image Is Not The Same Model As Yours - For Part Identification Purpose Of Battery Removal Tabs There Should Be Sliders Like The Ones Shown In The Picture. Once You Slide Those To The Unlocked Position The Battery Should Come Out After. Upon Getting An Actual Picture Of Your Laptop. I Can Further Assist You